Jobs, Education and Training Worker - Refugees and...

Role overview

The Jobs, Education and Training (JET) Worker is part of the NHYC Youth Work Team.

New Horizon provides a range of Youth Work opportunities for young people experiencing homelessness. One stream of work is our Jobs, Education and Training (JET) team. The JET team works with young people to support them into meaningful and appropriate employment, training opportunities, apprenticeships, volunteering, and education. They work with young people 1:1, holding small caseloads of young people, as well as working with groups and delivering employment or education-focussed sessions on a regular basis. As part of our delivery, we have developed a weekly ESOL group for young people looking to improve their spoken English, many of whom are young refugees and asylum seekers. Your role would involve the planning, preparation and delivery of these non-formal education sessions as well as delivering 1:1 casework.

New Horizon also runs a busy day centre from Monday to Friday with an open-access drop-in from 10:00-13:15. We provide basic needs support to young people experiencing homelessness, such as providing breakfast and lunch, clothes, toiletries, showers, laundry facilities and Wi-Fi. Your role will be based in the day centre working with young people face-to-face. While most of your time will be focussed on specialist JET delivery, you will spend approximately 1 day per week helping us to deliver our core day-centre service. As such, you will need to be able to support a diverse range of young people experiencing homelessness at the service.

While you will work with all young people in the service, this role will focus on developing our JET delivery for young refugees, asylum seekers and those with English as a second language. Alongside delivering group sessions, you will also focus on developing specialist networks and partnerships and creating pathways to appropriate opportunities.

Key details

• Contract type and hours: permanent, full-time, 35 hours per week (monday - Friday 09:30-17:00)
• Starting salary: £31,200.00 (pro rata). The scale is £31,200-£34,736
• Location: New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR
• Application deadline: 9am, Monday 24 November 2025
• How to apply: complete our application form below, submit your CV and write a 2 page cover letter/supporting statement. Please don't include your name or address in your CV or cover letter.

Reporting to: Services Manager for Youth Work and Head of Youth Work

Main tasks and responsibilities

Young people's services

1. Developing and delivering the Jobs Education and Training (JET) programme, creating routes into jobs, education, and training for young people with multiple needs, with a specific focus on young people from refugee, asylum-seeking and English as a Second Language backgrounds.
2. Specialising in delivering support, casework, and guidance to refugees and asylum seekers regarding their employment and education options, and maximising opportunities to gain skills and education.
3. Coordinating delivery of our weekly ESOL class, developing an innovative and appropriate programme of activities that responds to young people’s changing needs.
4. Developing a network of partnerships with external relevant statutory and voluntary sector agencies, especially those across London working with refugees, to provide new and appropriate opportunities for these young people. Formulate Service Level Agreements where appropriate.
5. Working within the Youth Work Team to deliver a holistic service to young people who are unsafe or facing homelessness and enabling them to move on to independence.
6. Referring young people to other internal New Horizon Youth Centre teams to support their overall progression, including rough sleeping, housing, health, life skills and youth justice.
7. Contributing to the management and development of the day centre, including attending daily handover meetings and addressing Health and Safety and safeguarding issues as a priority.
8. Promoting and representing NHYC at relevant external forums and meetings.

Information management

1. Monitoring and evaluating young people’s progress to ensure the JET programme meets the standards required by external assessors and funders.
2. Recording all contact with young people appropriately and maintaining all relevant files and recording systems.
3. Being self-servicing in day-to-day administration and following team and NHYC’s administrative procedures.

Performance and development

1. Attending Reflective Practice, JET Team Meetings, Staff Meetings and Youth Work Team meetings.
2. Continuously reviewing own working practices in line with client feedback and current best practice.
3. Reviewing and evaluating own performance to identify strengths and areas for development. Identifying own learning and development needs and opportunities.
4. Undertaking development and training opportunities and being responsible for obtaining maximum benefit through review, reflection, and practice.

Other

1. Covering for other members of the team where necessary.
2. Following NHYC’s policies, procedures and performance expectations in all functions of the post.
3. Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by the Head of Services, Director of Operations or CEO.

Person specification

We are looking for an individual who can demonstrate the following competencies to a high level and want to use these to the full in their work.

Essential experience, skills and knowledge

1. Ability to work effectively with young people facing homelessness, or a similar vulnerable group, to identify personal goals, break down barriers, and support to find solutions.
2. Experience developing and delivering jobs, education or training programmes and creating routes into employment, education, and training.
3. Experience of planning and facilitating engaging group sessions with young people, demonstrating creativity, innovation, and cultural competence.
4. A track record of managing a case list of clients including maintaining and updating records, completing assessments, creating action plans, goal setting, coaching, and making relevant referrals.
5. An understanding of the kinds of behaviour young people might demonstrate. Ability to understand this behaviour in a trauma-informed way and developing strategies for managing behaviour effectively.
6. Demonstrable experience working effectively and communicating with groups of people from a range of backgrounds and with diverse experiences and language levels.
7. Previous experience working directly with refugees and asylum seekers.
8. Experience creating and maintaining external partnerships to achieve organisational aims and objectives, including representing the organisation at external meetings and events.
9. Experience of using IT systems (including knowledge of databases) to support the achievement of personal and collective work goals.
10. A working knowledge of, and demonstrable commitment to Equity, Diversity and Inclusion.
11. Experience and knowledge around safeguarding and health and safety policy and procedures for children and vulnerable adults.

Desirable experience, skills and knowledge

We’d love to hear from you if you also have these desirable skills and experiences, but don’t worry if you don’t. These are the extras we’d really like!

1. A professional qualification in teaching English. For example, TEFL or equivalent.
2. Ability to speak another language, particularly those most common at our service - Arabic, Amharic, Tigrinya, or Farsi.
3. An understanding of the issues, barriers, and challenges which young people experiencing homelessness might be facing, especially at the point of accessing help and support.
4. Up-to date working knowledge of Local and National Government policies relating to employment, education, benefits, housing, and young people.

Additional job requirements

1. Willingness and ability to work outside of normal hours on occasion (within New Horizon’s flexible working arrangements), including work over the Christmas period when required.
2. Willingness to work flexibly in response to changing organisational requirements.
3. Willingness to work from different sites including our day centre in Camden.

Timescales and how to apply

Dates

• Closing date for applications: 9am, Monday 24 th November
  
• Shortlisted candidates will be informed: Friday 28 th November
  
• Interviews: Wednesday 3 rd December
  

Application process

1. Complete the application form below
2. Upload your CV setting out your career history, education or qualifications, and other key responsibilities or achievements. DO NOT INCLUDE YOUR NAME OR INITIALS IN THE DOCUMENT FILE NAME
3. Write a cover letter / supporting statement (no more than 1500 words) highlighting your suitability for the role and how you meet the ESSENTIAL criteria listed on the Person Specification, and any additional relevant desirable points you wish to share. Do not include your name, address or any personal details. This is an important part of your application so must be completed. We recommend you work on this in another text file (such as Word) and copy and paste it into the box below when you are ready to submit.

We do not consider incomplete applications.

You will be notified if you have not been shortlisted. However, we are unfortunately unable to provide each individual application with feedback.

If you have any questions or would like to arrange a call to discuss the role, please feel free to email us at [email protected] or call 0207 388 5560.

Click here to see the job pack in PDF format or the job pack in Word format .