Head of Product - Payments and Enterprise Services Value Stream

Head of Product - Payments and Enterprise Services Value Stream

Team

Location Holborn Office

County Central London

Ref # 23324

Closing Date 28-Aug-2025

We have been named a Top 10 " Most Loved Workplace ” for the second year running! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities . We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

• This Head of Product role leads Product within our Payment and Enterprise Services value stream. Working alongside Heads of Engineering and Delivery, the role covers a wide range of the bank’s products including payment flows, card management, fraud operations, financial crime, regulatory reporting, data transformation, and colleague tech in stores and our contact centre.
• You will be responsible for your teams’ products across key areas of the bank, delivering FANtastic experiences for our customers, working closely with multiple stakeholders across a range of departments.
• You will lead a team of Lead Product Owners and Product Owners to identify the key priorities for delivery – and assess the value of projects and ongoing iterations
  • Work with your team to build up their expertise in prioritising a roadmap of added value
  • You will work with the business to manage pivots in direction, and will communicate changes to the team
  • You will work with the Senior Leadership Team to help set commercial objectives and derive these into the key pillars for the roadmap
• You will set strategic investigations and projects looking to the future of the bank and how we can deliver value
• You will derive new product opportunities and assign these into the teams, and across value streams
• You will ensure the smooth running of their product teams through…
  • Managing quarterly review sessions and PI planning processes from a strategic level
  • Ensuring there is constant communication and transparency from Product and that teams are following agreed processes and meeting structures
  • Ensuring we are consistent and documented for internal and external audits
  • Setting out a clear structure for product processes for how we build end-to-end
  • Ensuring teams engage with UXUI
  • Ensuring we are building journeys and experiences which can be analysed by Product
  • Putting our FANS, data and insights into the heart of the team
• You will work in collaboration with technology to create a lasting partnership which promotes a collaborative way of working.
• You will work with both internal and external stakeholders to build strong relationships and increase awareness and visibility of product practices.
• You will challenge and evolve our ways of working to drive better customer outcomes at pace whilst safeguarding quality and conduct risk
• You will line manage multiple Lead Product Owners and Product Owners.
• You will champion Product as a team with the Executive Committee and Senior Leadership Team, highlighting our great work and showcasing new ideas
• You will chair team meetings:
  • Weekly product sessions – focused on customer and competitor analysis
  • Monthly overarching strategy sessions – looking at broader themes for delivery and the roadmap ahead

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• You will have experience in coaching and developing Product Owners at varying stages of their careers to create a high-performing Product function and the product leaders of tomorrow.
• You will understand modern product practices and have experience in their pragmatic application to build great products our FANs love.
• You will know how to build a data centric culture – you will promote great practices
• You should be able to drive excellent communication and negotiation within the Product team
• You must have the ability to build roadmap presentations and strategies for the quarterly review sessions
• You should have experience in delivering multiple new product lines from scratch.
• You can drive customer analysis and ensure we are mapping customer journeys
• You understand the regulatory and reporting requirements of the bank
• You will be driven to deliver simple and quick customer/end user centric journeys
• You should have exceptional attention to detail ensuring the roadmap is updated correctly and that presentations will be of the highest standard from the team
• You will have the ability to foresee how we can proactively use KPIs to protect ourselves from reactive pivots in the roadmap
• You have experience encouraging all teams to build flexible and evolving processes which help increase the delivery of value
• You will be able to build a culture where risk is managed in line with our processes and procedures
• You need to be a strong leader with a passion for teamwork

Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!

• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

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