Guest Experience Host

Job Details

Role: Guest Experience Host at The Imperial - New Opening Hotel

Location: Bloomsbury, London

40 hours

About Us:

Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach.

This summer, we open the doors to our fully re-imagined hotel, The Imperial, a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.

About the Role:

We’re looking for experienced, proactive and guest‑obsessed Guest Experience Host to elevate every moment of a guest’s stay. You’ll be the friendly face greeting arrivals, the helpful guide answering questions, and the dependable support ensuring our lobby, driveway and guest areas run like clockwork.

What You’ll Be Doing:

• Greet guests warmly on arrival, offering assistance with luggage and guiding them through the check‑in experience.
• Escort guests to their rooms when required, providing a brief introduction to hotel facilities.
• Offer knowledgeable, friendly advice on local attractions, transport and hotel amenities.
• Support guests throughout their stay, responding to requests promptly and professionally.
• Assist with managing guest flow during busy periods, ensuring a smooth and efficient experience.
• Coordinate with Reception, Concierge and Housekeeping to support seamless guest service.
• Monitor and manage luggage storage, ensuring items are labelled, secure and handled with care.
• Safely handle guest luggage, ensuring prompt delivery to rooms and collection on departure.
• Assist with taxis, ride‑share services and transport arrangements.
• Support group arrivals and departures, ensuring organisation and clear communication.
• Deliver service that reflects the warm, relaxed and elevated tone of Imperial London Hotels.
• Anticipate guest needs and offer proactive assistance.
• Uphold all health, safety and security procedures.

Who You Are:

• Previous experienced in a 4*+ guest facing hospitality role with strong communication skills
• Warm, confident and naturally guest‑focused
• Comfortable handling luggage safely and professionally
• A calm organiser with great attention to detail
• Able to communicate clearly in English to CEFR B2 level
• Preferably has: hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties

What’s In It for You:

• 28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket Loan
• Workplace Pension
• Team Member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee‑funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme

Ready to Shape Memorable Arrivals and Departures?

If you thrive on helping people, love making a great first impression and enjoy being at the centre of the guest journey, we’d be delighted to hear from you!