Operations Manager

LOCATION: Olympia London

CONTRACT: Permanent, 40 hours per week, Full flexibility required, including weekends and shift-based coverage

SALARY: £50,000.00 per annum

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Role Overview

ABM UK is seeking a forward-thinking and experienced Site-Based Operations Manager to lead the soft services function at a brand-new, high-profile multi-use complex in West Kensington, London. This landmark development will include corporate offices, event venues, leisure facilities, and restaurants, and is currently in the pre-opening phase.

Reporting to the Operations Director, you will play a critical role in the development and mobilisation of the site, including operational planning, team recruitment, and service alignment. Once operational, you will lead the day-to-day delivery of services and deputise for the Operations Director as required.

This is a full-time role requiring full flexibility, including weekend work and shift-based availability, to meet the demands of a dynamic, high-footfall environment.

Key Responsibilities

Pre-Opening Phase:

· Collaborate with project teams, contractors, and stakeholders to align operational plans with the site’s development timeline.

· Develop and implement service delivery strategies tailored to the unique needs of a mixed-use environment.

· Lead the recruitment, onboarding, and training of the soft services team, scaling resources in line with phased openings and occupancy levels.

· Establish site-specific procedures, schedules, and compliance frameworks in preparation for go-live.

· Participate in site readiness reviews, snagging, and mobilisation meetings to ensure operational readiness.

Operational Phase:

· Manage the delivery of cleaning, hygiene, waste, landscaping, and related services across a complex, high-footfall environment.

· Act as the on-site lead, maintaining a strong presence and ensuring service excellence across all areas.

· Deputise for the Operations Director, taking full responsibility for site operations and client engagement when required.

· Coordinate services around events, peak periods, and tenant requirements, ensuring minimal disruption and maximum efficiency.

· Conduct regular audits and inspections to ensure compliance with health and safety regulations and ABM standards.

· Lead, develop, and motivate a multi-skilled team, fostering a culture of accountability and continuous improvement.

· Manage budgets, staffing levels, and consumables to ensure cost-effective service delivery aligned with contractual KPIs and SLAs.

REQUIRED SKILLS AND EXPERIENCE

· Significant experience in operations management

· Proven track record in delivering high standards of cleanliness and hygiene

· Experience in budget forecasting and controlling

· Strong communication and leadership skills

· Good IT literacy

· Health & Safety Certificate

· Knowledge of cleaning equipment, products, and modern window cleaning techniques

· Familiarity with waste handling procedures and environmental standards

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.