Head of Value Stream Delivery

Head of Value Stream Delivery

Team IT

Location Holborn Office

County Central London

Ref #24280

Closing Date 09-Mar-2026

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

Delivery Quality

• Lead the overall planning and execution of complex solutions across the Feature Teams to meet our customer needs

• Ensure the deliverables within the Value Stream adhere to the Engineering & Technology standards and guidelines, and drive engineering best practices for knowledge management and documentation.

• Ensure technical debt and enablers are captured within the Chapters and Value Streams and these are regularly reviewed and prioritised for delivery

Manage and Coach

• Line manage Senior Tech Leads and Chapter Leads, providing leadership direction, career guidance and coaching to our permanent colleagues and providing oversight and management of the Feature Team Tech Leads

• Drive a culture of relentless improvement and a focus on well-being within the Value Streams and across your Chapters.

• Act as an escalation point for Technology challenges and facilitate resolution.

Effective Communication

• Establish and maintain relationships with third party providers where necessary offering direction, support and ensuring strategic alignment.

• Actively apply the banks values to decision making and working practices every day to ensure they permeate throughout the value stream.

• Regular engagement with senior and executive stakeholders to effectively communicate challenges, risks and strategy.

Monitor and Manage Technology Risk and Controls

• Monitor team health through the use of metrics

• Ensure any technology risks and mitigating controls are identified and managed, including effective review and management of applications owned by Engineering

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Experience as a senior leader in IT and Transformation, preferably within financial services

• Experience writing and maintaining large scale, robust production software in a fast-changing environment with rapid release cycles

• Experience working within Scaled Agile Framework (SAFe)/Scrum at Scale (SoS)/Nexus or any other Agile scaling framework

• Experience leading large, self-organising, truly Agile delivery teams to deliver demonstrable outcomes

• Good understanding of an agile SDLC, from ideation through to delivery across the RTL (Route To Live)

• Proven expertise across 1 or more domains including everyday banking, payments, IT or another relevant domain

• Establish and maintain application and technology roadmaps and runways, short/medium/long term planning

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!

• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

#LI-Loveyourjobatlast #LI-Hybrid

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