Lead AV Install & Support Engineer (IT)

Company Description Vanquish Tech specializes in customized technology solutions designed to empower businesses of all sizes. Unlike conventional providers, we offer adaptable solutions tailored to the evolving needs of our clients, recognizing that businesses are dynamic entities. Our team is committed to delivering efficiency, innovation, and dedication to our clients? ever-changing environments. We strive to revolutionize the market with trustworthy and cutting-edge solutions. Beyond mere provision, we accompany our clients through every phase of their technological journey, ensuring alignment with their specific business objectives. From initial qualification processes to comprehensive assessments, we prioritize a deep understanding of our clients? needs. What truly distinguishes us is our unwavering dedication to client experience. We don?t just deliver solutions; we strive to make a meaningful impact. We value personal connections and ensure that every client, irrespective of size, feels valued. From project inception through implementation and ongoing support, our commitment is to provide clients with the assurance that they are valued by a company that is both attentive and impactful. Job Title: Lead AV Install & Support Engineer Location: London Reports To: IT Services Director Employment Type: Full-time, Permanent Salary: £55,000 + progression + training Start Date: Immediately About the Role We are looking for a highly experienced Lead AV Install & Support Engineer to take technical ownership of the installation, configuration, and ongoing support of AV systems across a range of high-profile client environments. This is a senior-level, hands-on role focused on delivering robust AV solutions and resolving complex support issues efficiently and effectively. As the technical lead, you will be responsible for overseeing AV installations from inception to completion, You will act as a technical escalation point for AV support and mentoring junior engineers, and ensuring that all systems are installed, configured, and supported to the highest standards. The role combines project delivery, technical leadership, and ongoing client support. Key Responsibilities Installation & Project Delivery Lead the installation of AV solutions. Interpret and work from technical drawings and schematics. Rack-build, cable-manage and commission systems to a professional standard. Configure and test AV systems, ensuring functionality aligns with specifications. Advanced Support Provide expert-level 2nd & 3rd line support for AV systems, diagnosing and resolving complex technical issues. Take ownership of escalated incidents and service requests, ensuring a timely and complete resolution. Identify root causes and implement permanent fixes to avoid repeat issues. Maintain up-to-date technical documentation and service records. Client Interaction & Stakeholder Engagement Liaise with clients, consultants, and stakeholders to ensure expectations are met or exceeded. Provide technical guidance and clear communication on customer site and remotely. Skills & Experience Required Essential: At least 5 years? experience in a similar role. Proven experience in AV installation and support, including leading on-site delivery. Excellent problem-solving skills and ability to work under pressure. Valid driving licence and willingness to travel across client sites. Technologies: Control & Signal Management: Extron, Crestron, AMX, Kramer, Atlona Video Conferencing & Collaboration: Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, Poly / Polycom, Barco ClickShare Audio Systems: QSC (Q-SYS), Shure, Sennheiser, Dante Displays & Projection: Samsung, LG, Sony, NEC, SMART Technologies. AV over IP & Streaming: Crestron NVX, Extron NAV, Kramer KDS, SDVoE, NDI, RTSP, RTMP, H.264/H.265 Room Booking & Environmental Control: Crestron Scheduling, Extron Room Manager, Evoko, Condeco, Lutron, KNX. Desirable: CTS or vendor-specific certifications (e.g. Extron Certified, Crestron QSC). AV design capabilities including CAD. More About You Strong business stakeholder management Professional and positive, with good customer-facing practices Analytical and diligent, with attention to detail Resilient: The ability to cope successfully under pressure and with shifting priorities Articulate, transparent, with excellent communication skills in both written and spoken English Effective collaborator and communicator at all levels, who use their initiative and shares skills Proactive, self-motivated, self-sufficient, enthusiastic team player Achieve results and targets ? ?Can do attitude? with initiative and drive Ability to work out of hours on time sensitive projects. Why Join Us? Work on varied and challenging AV projects across leading institutions. Be part of highly ambitious company that values technical excellence. Access to training, development and certification pathways. Supportive team culture where your input shapes how we work.