Digital Content Producer

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

We’re looking for a Digital Content Producer, they'll be responsible for the creation and management of web content working alongside a team of assistant producers, producers and our search manager, you’ll be reporting into the Head of Digital. Day to day you will be working closely with a range of teams from across the business to ensure our content meets the needs of our customers - giving them the information they need, at the right time, and presented in a way that is clear and intuitive; as well as keeping our legal and regulatory content up to date.

• Creating and implementing content on our digital platforms, including product and feature launches, and supporting ongoing marketing initiatives and BAU tasks.
• Working with the banking and product teams to ensure content is up to date.
• Conduct competitor analysis and regularly review and update existing pages to ensure the content is up to date and the proposition is competitive.
• Managing the production of copy and assets for pages, working with the SEO specialist, copywriters, designers and experience designer.
• Working towards engagement and conversion goals using a combination of creativity and analytical skills.
• Ensuring the website is following UX and UI best practices.
• Provide analysis on performance on a daily, weekly and monthly basis and proactively suggest and test improvements.
• Implement tagging, tracking and attribution required to measure performance.
• Ensuring the website meets and maintains accessibility standards.
• Work cross-functionally with the wider digital team to align with and share learnings with the other channel owners to ensure our work is best in class.

Requirements

• Ideally 3+ years of experience in web production or a related field.
• Highly organised with a track record of managing multiple projects at a time.
• A proactive, can-do attitude with a focus on hitting milestones and meeting deadlines.
• Efficient individual, who loves to streamline processes.
• Experience using a website CMS.
• Experience with or willingness to learn Markdown and YAML for website content updates.
• Experience using and interpreting analytics.
• Knowledge of best practice experience design (a bonus).
• Track record of running A/B test campaigns.
• Passionate about creating a good website experience for users.
• You have strong numeracy and analytical skills with an ability to analyse and draw insights from large data sets.
• You have good verbal and written communication skills.
• You have a flexible, approachable attitude with good problem solving skills.
• You have the ability to work to deadlines in a fast-paced environment.
• Understanding of SEO.
• Knowledge of Looker is a bonus but not essential.
• Experience in Financial Services or another regulated environment (a bonus, but not essential).

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

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