Floating Store Manager - London

We are currently looking for a Floating Store Manager for our London network.

As a Floating Store Manager, you will oversee and ensure the operational success of several Oh My Cream boutiques, while delivering an exceptional client experience.

If you are passionate about beauty, have strong leadership skills, and proven experience in retail management, we’d love to have you on board !

🚀 What we offer :

• Monthly commission based on turnover achieved

• One weekend off per month (except in December)

• Day-off offered on the birthday date

• Extensive and ongoing training on products and facials

• 40% discount on products

• 5 sick days per calendar year after your probation period

• 28 days holiday inclusive of Bank Holidays

• Company pension scheme after qualifying period

• An ethical and committed company : We have been a Mission-Driven Company since 2023 and aim to achieve B-Corp certification in 2025

🎯 Your mission:

- Oversee and supervise the daily operations of your assigned stores

- Drive store performance by managing sales operations and monitoring key indicators: revenue, average basket size, conversion rate, team objectives, etc.

- Boost sales by maintaining high standards in customer service and store image

- Lead your teams in line with Oh My Cream values

- Manage all store operations (HR, stock, etc.) and ensure the highest standards of presentation, merchandising, and cleanliness

- Ensure all internal procedures are respected

➡️ You will also lead by example by performing the following duties :

- Provide a personalized welcome to each customer

- Perform our expert, tailor-made facial treatments using Dermalogica, Tata Harper, and Oh My Cream Skincare (if you hold a recognized beauty therapy qualification)

- Advise, sell, and build customer loyalty

- Help grow store turnover

- Run masterclasses and brand events in-store

- Manage stock, replenishment, and store organization

👤 Profile:

- You are passionate about beauty and skincare, with a true appetite for expertise

- You are energetic, positive, eager to learn, and love advising customers and sharing your passion with a loyal and informed clientele

- You have excellent interpersonal skills, impeccable presentation, and always maintain a cheerful attitude

- You have solid experience in managing retail stores, ideally in the beauty or luxury sector

- You are autonomous and capable of managing several stores across the London area

- You adapt easily to different team dynamics and customer profiles

- You are mobile and available to work across all our London locations

- Level 2 or Level 3 Beauty Therapy qualification is a plus ! If not, a strong knowledge and background in the beauty industry is required.

🔑 Key skills for this role:

- Excellent people skills

- Autonomy

- Ability to motivate and mobilize teams

- Strong customer service mindset

- Commercial awareness and ability to grow sales

📅 Interview process:

Oh My Cream is committed to inclusive hiring by ensuring equal treatment of all applications and offering the same opportunities to talents from all backgrounds.

1. Video interview with our Head of recruitment

2. Final interview with our Area Manager and/or Boutique Manager