IT Specialist

About us

Sharegain began with one question: If the largest institutions solely exercise the right to lend their stocks, bonds, and ETFs, what would it take to unlock this revenue opportunity for every investor?

Our team of experts in the US, UK and Israel built the solution: a platform that empowers online brokers, private banks, and wealth managers to offer securities lending to their clients. We call it SLaaS: Securities Lending as a Service. It’s a fully digital, customizable, end-to-end solution that automates front- and back-office operations. Institutions and investors are now free to earn more from what they own.

Every Sharegainer has their own backstory, but we all share an ambition to do things differently – bigger, better, and greater. Together we’re on a mission to democratize capital markets by building a more liquid world. The more we share, the more we all gain.

About the role

This position is dynamic and collaborative, with a focus on IT solutions and infrastructure management for our London office. As an IT Specialist at Sharegain, you will play a pivotal role in maintaining and enhancing the company's IT systems and infrastructure. This position combines hands-on technical responsibilities with opportunities to contribute to process improvements and ensure seamless operations across devices, WIFI networks, and cloud environments.

Responsibilities

• Ownership of IT solutions and support will include hands-on responsibilities such as troubleshooting and repairing laptops, overseeing O365 / Office / SharePoint / Email and Security solutions, and maintaining Windows and iOS (PC / Mac) alongside Azure Cloud environments

• Maintain and monitor Sharegain's IT infrastructure, WIFI, and SAAS (cloud-based systems)

• Perform regular updates, patches, and maintenance tasks to ensure optimal performance and reliability

• Address hardware and software issues, troubleshoot technical problems, and escalate complex cases as necessary

• Maintain data privacy and protect the company's sensitive information from potential threats

• Oversee the installation, configuration, and maintenance of software applications used within the organization. Ensure compatibility, functionality, and user-friendliness

• Create and maintain comprehensive IT documentation, including system configurations, standard operating procedures, and troubleshooting guides

• Monitor and track IT assets, including hardware and software licenses. Coordinate equipment inventory and manage procurement processes

• Identify areas for IT process improvement and propose innovative solutions to optimize workflows and enhance system performance

• Proactively address IT-related challenges and provide technical guidance to support company growth

Required skills

• Minimum of 3 years of hands-on experience in IT support, infrastructure management, or a related role
  
• Proficient in operating systems (Windows, macOS), networking fundamentals, cloud computing (Azure), and IT security protocols
  
• Strong analytical and problem-solving skills, with the ability to identify and resolve technical issues efficiently
  

Additional skills

• A collaborative and adaptable team player who can work well with diverse teams and adapt to dynamic environments

• Knowledge of computer operating systems, hardware and software

• Analytical thinking skills

• The ability to work well with others and alone

• Customer service skills

• To be thorough and pay attention to detail

• Excellent verbal communication skills

• To be flexible and open to changes.

Sharegain is an equal opportunity employer. Employees and contractors, as well as prospective employees and contractors, will all be treated equally and fairly. We are passionate in our belief that a diverse workforce is central to our success, and we are proud to reflect this within our recruiting processes.