Service Manager - Mental Health - Northampton

Job Description

Service Manger - Northampton

Full time - Permanent

Who We Are – Lifeways

Every day at Lifeways, our team members make a difference — and on our new careers website, you can read their real stories. You’ll meet people who have built rewarding careers with us, and people whose lives have been transformed through the support we provide.

You’re Not Just Anyone — and neither is this role. As a Service Manager at Lifeways, you create environments where people thrive, and every decision you make shapes someone’s future. Discover why this matters in our newest video:

Lifeways is one of the UK’s leading providers of specialist support for people with learning disabilities, autism, brain injuries, mental health conditions, and complex care needs.

We’ve recently completed one of the biggest digital transformations in our sector — and we’re just getting started. From Property to PBS, our ambition is bold: to become the Care Provider of Choice, powered by innovation, stability and the belief that great care starts with great people.

The Opportunity

We are seeking a passionate and self-motivated Service Manager to lead a range of specialist mental health care packages, supporting a diverse group of individuals with mental health needs.

Lorne Road is a development of 7 high quality, self-contained apartments in Northampton that provides accommodation and 24 hour support for people with complex mental health needs. Person-centred recovery support is provided by our core on-site team of Recovery Workers, with additional support from our peripatetic Quality and Practice Team.

The main aim of our Service Manager role is to provide effective, outcome based, community recovery for people with complex mental health needs. To regularly monitor, evaluate and develop the service, making sure systems are in place to ensure that the feedback and involvement of service users, their families, partner agencies and staff are fully incorporated.

This is an exciting opportunity to make a real difference, ensuring high-quality, person-centred care that promotes independence, dignity, and choice for the people we support.

In this role, you will:

• Support, inspire, and develop your team of recovery workers and team leaders to deliver outstanding care.
• You will oversee the delivery of high-quality care and support for individuals.
• Drive service improvements and quality standards.
• Build strong relationships with your team, families, and communities

What You’ll Bring:

• A minimum Level 3 qualification in Health & Social Care with Level 5 being desirable (or working towards it)
• Strong experience in operational and people management
• A genuine passion for quality care — and the ability to lead by example

We’re looking for individuals who embody empathy, courage, honesty, equality, and passion. If that sounds like you, we’d love to welcome you to the team.

Why Join Lifeways?

When you join Lifeways, you step into a leadership role in a company that values and invests in its people. Our shared values guide everything we do:Caring – Honest – One Team – Innovative – Courageous – Equal

You’ll get:

• Leadership development programmes & progression pathways
• A supportive, inclusive workplace culture
• Matched contribution company pension scheme
• Wellbeing resources and mental health support
• Reward and Recognition Schemes
• Discounts on shopping, tech, travel, and more through CHOICE Rewards

Why Now?

We are on a bold journey to become the Care Provider of Choice — and this is an exciting time to join us.

We listen closely to our team members through surveys and forums and act on their ideas, continuously improving how we support both our people and the individuals in our care.

As a leader, you’ll have the authority, resources, and support to shape your team’s culture and the quality of care they deliver. We invest in your growth through leadership development and promote a workplace where wellbeing, diversity, and inclusion are more than just words — they’re lived values.

At Lifeways, you’re not just anyone. You’re a leader who can make a difference every single day.

We are not using agencies for this recruitment. Any CVs sent to anyone in Lifeways from a recruitment agency will be treated as a gift.