Senior Product Manager, Entitlements

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Product Manager, Entitlements.

You'll be responsible for the development, commercialisation, and risk management of Entitlements and Identity solutions and journeys Client Connectivity, serving customers across transaction banking. 

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Define and deliver initiatives as part of a medium-to-long term product capability/feature roadmap, ensuring it reflects evolving client needs & behaviours, market infrastructure developments, regulation, and emerging technologies
• Set the direction for development of new product solutions/capabilities/features by defining and prioritising epics within mandated systems to unlock delivery and improve visibility
• Ensure awareness and visibility of roadmap to broader business and stakeholders and link back to broader Client Connectivity strategy
• Collaborate with country/regional market management and change teams to understand and address client and market trends within the capability roadmap and contribute to global Client Connectivity strategy
• Be responsible for capability-level product governance including periodic reviews, financial performance and managing closure of functional and non-functional risks/issues impacting the capability performance or operational efficiency
• Develop and execute product commercialisation in partnership with business readiness and frontline teams to increase product uptake and performance as per product strategy

To be successful in this role you should meet the following requirements:

• Strong knowledge or experience in the area of Payments and Cash Management and/or Digital Channels
• Demonstrable success in a product and/or channel management capacity, with excellent knowledge of product management lifecycle and experience developing and commercializing new digital capabilities or client experience improvements
• Experience of an Agile/Scaled agile delivery environment and understanding the roles of the agile delivery team
• Excellent communication ability, written and verbal, to explain complex ideas simply in client centric language, including data requirements

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500