Group Credit Control Manager

Location: Main office location Croydon, London. 1 day/week in our other office- Fleet Street, City of London

Employment Type: Full-time, Permanent/Hybrid

Salary: DOE

Start date: October 2025

About our company:

Trading as emap for its B2B division, Metropolis International is a fast-growing business, privately owned Media Group with over £50m of annual revenue, structured in two divisions consumer media, and business-to-business media. In both parts of the business, we run print magazines, digital content and both face-to-face and virtual awards, conferences, and other events. Metropolis is actively looking at acquiring more media businesses. We employ over 480 people in offices in Croydon, Fleet street and Dublin.

Overall Purpose of the Role:

Establishing singular, structured procedures across the credit control

Establish the required structure across all locations to maximise efficiency, synergies, and best practice.

Integrate new acquisitions, consistent with best practice and uniformity with existing Group practice.

Manage credit control teams at Croydon and Fleet Street which are headed by team leaders.

Responsibilities:

Managing teams per Direct Reports across multiple sites in uniform best practice

Minimise DSO days

Uniform KPI monitoring and review

Reduce overdue and Bad Debt

Run an aged debt and incorporate in the monthly board pack.

Set monthly credit controllers targets and report on results for both the staff and payroll.

Review and approval all credit notes, refunds, and bad debt requests.

Run quarterly debt reviews with each credit controller

Produce the quarterly bad debt provision

Escalation of issues to senior management as necessary and appropriate.

Effect cost savings

To ensure that the Company processes and policies in relation to Debtors and representation in the Company accounts is accurate and appropriate in all circumstances, referring matters to the Group Finance Director, Group Financial Controller whenever necessary.

Adherence to all relevant regulatory accounting principles.

To adhere to Company policies including the Anti-Bribery and Corruption policy.

To carry out any other ad hoc duties as may be required from time to time.

Key Results Areas:

Achievement of agreed DSO targets.

Achieve Aged Debt target.

Bad Debt write-off maintained within agreed targets.

Reviewing and verifying validity refunds for approvals.

Personal Specifications and Competencies:

Management Skills:

Ability to manage, mentor and develop teams across multiple sites

Able to recruit and retain key personnel.

Implement change and integration of acquisitions.

Manage relationships with internal senior management

Interpersonal Skills:

Strong influencing skills with the ability to influence and negotiate for time and resources at all levels including Divisional Managing Directors

Evidence of success in building and managing relationships within all functions of the business.

Evidence of success in prioritising and dealing with high level sensitive information and enquiries and taking appropriate action on a regular basis.

Organisational awareness with the ability to operate with confidence and credibility across all functions of the Company.

IT, Administrative and Organisational Skills:

Extensive knowledge of Microsoft packages including Word, Excel and Powerpoint with the ability to create presentations at an advanced level.

Excellent planning, organisational and time management skills, with the ability to work under pressure and to tight deadlines and to demonstrate an effective and resourceful approach to addressing issues.

Judgement and Analysis:

Sound judgement with the ability to interpret, analyse and disseminate complex, sensitive information.

A strong understanding of business and organisational risk and the ability to analyse situations and apply judgement on decisions.

Awareness of the Company s reputation, finance or legal position.

Initiative:

Resourceful and purposeful, with initiative, drive and a strong desire to deliver exceptional results.

A team player both internally and externally.

Communication skills:

Excellent verbal and written communication skills, including the ability to present and explain management information clearly to a variety of audiences.

Other Special Requirements:

Necessary education/qualifications:

Credit management qualification from recognised industry body.

Substantial management experience of Credit Control & Billing functions.

Media and / or experience in large groups with multi entity / multi divisional structures desirable

What we offer

Learning & Development:

At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees.

Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organisational objectives.

To support our employees career development, we have designed specialized programs, as well as other stand-alone role-specific and generic courses, under the emap academy.

Benefits: emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees.

25 days of annual leave, with the option to buy or sell additional days

One additional day of leave per year- Celebration Day

Health plan

Life assurance

Private virtual GP access

Seasonal flu jabs are available at the office

Continuous learning & development opportunities

In-house Excellence Awards and other innovation projects

Cycle-to-work scheme

Discounted gym memberships

Retail discount vouchers

Rail season ticket loans

Pension scheme

One paid volunteer day per year

Annual Summer & Winter Celebrations

Work from home during August

Income protection and more

Privacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at our web page.

Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status.

How to apply: Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted you will be contacted within 10 working days of your application.