Neighbourhood Services Manager

Role: Neighbourhood Services Manager (Internal Job Title)

Hours: 35 hours per week

Salary: £32,936 to £41,170 per annum (salary offered dependent experience) plus London Allowance of £2,739 and Essential Car User Allowance of £2,329

Contract: Permanent

Location: London (covering Boroughs of Croydon, Sutton and Merton), role based from our Pollards Hill office, Mitcham

Are you passionate about delivering excellent housing services and building strong, safe communities? At Moat, we’re looking for a proactive and customer-focused Neighbourhood Services Manager to join our team and take ownership of a diverse housing portfolio.

In this vital role, you’ll be the face of Moat in our communities—managing tenancies and leases, ensuring high standards in estate services, and responding swiftly to anti-social behaviour and tenancy breaches. You’ll work closely with residents, contractors, and managing agents to ensure our neighbourhoods are clean, safe, and well-maintained.

What you’ll be doing:

Conducting regular estate inspections and monitoring cleaning and gardening contracts
Managing tenancy and leasehold queries in line with service standards
Ensuring managing agents deliver value-for-money services
Taking prompt enforcement action on ASB and tenancy breaches
Supporting new tenants and shared owners through sign-ups and onboarding
Handling complaints and ensuring compliance with the Housing Ombudsman Code
Fulfilling our safeguarding obligations, ensuring that vulnerable residents are signposted to key agencies and providing appropriate support in our capacity as landlord
What we’re looking for:

Strong knowledge of tenancy and leasehold management
Experience in handling ASB and community engagement
Excellent communication and problem-solving skills
A relevant housing qualification (or willingness to work towards one)
A full UK driving licence and access to transport
If you’re ready to make a meaningful impact and be a trusted ambassador for Moat, we’d love to hear from you.

For more information please take a look at the job description: Neighbourhood Services Manager.pdf

To apply:

Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

Who are we?

We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to “open doors to better lives for our customers”. We thrive to be customer pioneers; providing a great customer experience.

We’re proud to have been recognised as one of ‘The Sunday Times Best Places to Work’ 2025, based on feedback from our colleagues.

Why join us?

Come and make a difference, grow your career, join a great team and take on new challenges.

In return, you’ll receive:

Excellent benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)

Want to know more about Moat?

Check out our social media feeds!

Instagram: @moathomes

Facebook: Moat Homes

If this sounds like the role for you, apply by 11pm on Tuesday 22 July 2025 and be part of something bigger!

Interview Date: Interviews will take place in person on 31 July 2025.

Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you.

We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!

If you require any additional adjustments to the recruitment process, please email [email protected].

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .