Meeting & Events Operations Director - 02- Meeting & Events

Job Details

About us...

Nestled on Greenwich Peninsula, attached to the O2, InterContinental London- The O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom.

A bit about what you will do...

Manage all the functions of the Meetings and Events Operations Department. Ensure that all conferences, meetings, and group activities are coordinated and managed in line with client expectations. Upsell client events and manage function space and room block inventory to maximise hotel profit. Ensure the hotel and the client fulfil the group's contractual commitments.

• Complete forecasts, plans, and productivity reports for management.
• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and up-sell products and services while minimising waste to increase revenue.
• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
• Direct day-to-day meetings and event activities, plan and assign work, establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance.
• Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations. Ensure staff have the tools, training, and equipment to carry out their job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Interact with outside contacts: Guests, Vendors, and other contacts as needed.
• Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance the guest experience.
• Conduct banquet and catering facility tours and entertain clients to enhance the guests’ meeting/banquet experience.
• Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc.
• Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services.
• Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience.
• Analyse and action against client satisfaction surveys to improve services

More about you...

• 5 years of related experience, including management experience, or an equivalent combination of education and experience.
• Experience managing a large Meeting & Events operation.

What’s in it for you…

Competitive salary

Holiday – 28 days' holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly, and with growth comes advancement opportunities. As part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.