Helpdesk Administrator
The Role
As a Helpdesk Administrator, you’ll be the first point of contact for clients and contractors, ensuring all queries and requests are handled efficiently. You’ll be responsible for logging jobs, coordinating engineers, monitoring service levels, and providing outstanding customer support.
Key Responsibilities:
- Acting as the main point of contact for incoming calls and emails
- Logging and tracking reactive and planned maintenance jobs
- Coordinating engineers and contractors to ensure timely response
- Producing reports and maintaining accurate records
- Building strong relationships with clients and stakeholders
- Previous experience in a helpdesk, scheduler, or administrator role (ideally within FM, property, or a related sector)
- Excellent organisational and communication skills
- Strong IT skills and the ability to learn new systems quickly
- A proactive approach with the ability to prioritise workload effectively
- Competitive salary of £33,000 per annum
- Opportunity to join a leading facilities management service provider with excellent career prospects
- Supportive team environment in a South Kensington location
Recommended Jobs
Groundworker
CRS are looking for two groundworkers for a job in Edgware starting Tueday. Will be working in a basement, using groundbreakers and mucking away. Experience is essential. Apply for more infor…
Shift Manager (Late Shift)
Job reference number 328589 Shift Manager (Late Shift) Salary starting at 50,163, 10% bonus potential, 25 days annual leave and generous pension Full time , Permanent Princess Royal P…
Damp and Mould Surveyor
Job Title: Damp and Mould Surveyor Location: Barnet, London Contract: Full-Time Start Date: ASAP About the Role: We are seeking a skilled and experienced Damp and Mould Surveyor …
Customer Success Manager
Customer Success Manager Based between the London office (Holborn) or Customer visit About us: Tendable is a venture capital-backed, series A health-tech business providing quality assurance…
Estimator (Timber / Metal / Plastic)
You will be responsible for: Managing enquiries and costing schedules. Producing cost estimates using in-house systems. Preparing quotations and liaising with third-party suppliers. Revi…
Construction Solicitor
Job Details Construction Solicitor, 2-4 Years PQE, London, £85,000+ (DOE) – This role offers a fantastic variety of work across sectors and jurisdictions. This is a great opportunity to join a lea…
Guest Relations Manager
Guest Relations Manager, Fraser Suites Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel resi…
Heat Pump Engineer (Progression, Great Benefits)
Heat Pump Engineer (Progression, Great Benefits) Croydon (South London Patch) £45,000 - £50,000 + Company Van + Door to Door Pay + Enhanced Pension + In-House Training + Career Progression + Great C…
Band 5/6 Locum MMT Pharmacy Technician - London
Role: Locum MMT Pharmacy Technician Banding: Band 5/6 Location: London Start Date: ASAP Duration: Ongoing Rate: £19 – £29 per hour Working hours: Full time The Pharmacy team …
Optical Assistant
Optical Assistant – £26k – Brunswick – do you want unlimited progression and a great team? What you will be doing Dispensing to all levels. Pre screening. Contact Lens Teaching. Helping…