Sales Assistant Specialized in Visual Merchandiser - Permanent - London (m/f)
- Make the customer the priority of the apartment to ensure optimal customer service ;
- Embody the Sezane spirit and style through impeccable presentation (grooming standards) ;
- Welcome your customers with generosity and empathy to offer them the best possible experience ;
- Consider the personality of your Customers to identify their desires ;
- Introduce the Brand and our different universes/products ;
- Be an ambassador for the Brand's omnichannel approach (apartment and web) ;
- Show curiosity and develop an in-depth knowledge of the Brand and products ;
- Be proactive in suggesting specific actions to make the customer experience memorable and unique ;
- Handle complaints and customer dissatisfaction to satisfy and retain our customers ;
- Know our CSR policy to respond to customers.
- Check product labeling on the floor ;
- Participate in merchandising implementation and ensure its follow-up ;
- Offer customers an exciting and inspiring shopping experience ;
- Monitor and maintain the commercial level of the point of sale ;
- Have a fashion culture to be able to make suggestions ;
- Ensure product presentation conforms to Sezane's DNA ;
- Offer customers an exciting and inspiring shopping experience ;
- Monitor and maintain the commercial level of points of sale ;
- Organize your work according to needs, priorities, and commercial planning.
- Apply Sezane policies, standards, and procedures ;
- Process transactions and respect procedures related to operations ;
- Perform specific process treatments (returns, exchanges, reservations) ;
- Participate in defining the necessary staff to meet customer expectations ;
- Ensure proper inventory management.
- Be a team player, participate in all ancillary tasks ;
- Participate in creating a positive and harmonious environment to create group synergy ;
- Relay the brand's commitments.
- Ensure product presentation conforms to Sezane's DNA ;
- Offer customers an exciting and inspiring shopping experience ;
- Monitor and maintain the commercial level of points of sale ;
- Organize your work according to needs, priorities, and commercial planning.
- Disseminate and circulate VM information (focus, VM standards, trends, etc.) via meetings or a merchandising book ;
- Send look guidelines and rack setups to stores to facilitate merchandising changes ;
- Maintain active communication with different managers to best meet their expectations ;
- Conduct store visits with the "Merch Checklist" to organize work and target needs.
- Ensure proper management of store furniture ;
- Be responsible for POS materials & merchandising supports ;
- Ensure the management and monitoring of service providers (flowers, books, etc.) ;
- Manage projects and work (window displays, product presentation updates, pop-ups, etc.).
- You have successful prior experience as a Visual Merchandiser in the ready-to-wear sector.
- Passionate about fashion, you have a good understanding of trends, you are proactive with suggestions, and have a strategic/commercial vision for products.
- Positive and creative, you feel the desire to share and develop your skills in an agile and energizing environment.
- Team Player, you enjoy participating in all activities contributing to the store's general objectives.
- You don't like to be bored because you're bursting with energy? You are proactive, adaptable, and know how to be motivating by being approachable?
Sezane recruits and values all talents, regardless of your gender, age, nationality, culture, religious beliefs, and sexual orientation.
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