Sales Operations Specialist

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a ­­­ Sales Operations Specialist to join our Network team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

Role Overview: 

We are looking for a Commercial Operations Specialist to help manage our independent landlord network in addition to supporting Estate Partnership Managers with our enterprise portfolio.

This is an exciting time to join InPost’s UK Network team; as the business is rapidly growing, there is greater emphasis on managing our existing partnerships to drive utilisation and expansion.

Key Responsibilities:

• Negotiate locker expansions with existing landlords where there is high demand

• Leverage the InPost value proposition to successfully renew contracts and prevent removals across the estate.

• Engage ‘warm’ and ‘cold’ leads through the sales pipeline to drive new meeting bookings for sales representatives.

• Manage all escalations from our Independent landlord portfolio, ensuring timely responses and quick resolutions that drive high customer satisfaction.

• Resolve day-to-day operational problems preventing the successful delivery/collection of parcels.

• Share feedback and insights across the UK Network team to help build, and continually refine, the strategy for independents, including marketing activations.

• Thoroughly understand, and where possible, pre-empt business challenges faced by our landlords and identify how InPost can support.

• Liaise with the Deployment Operations team to ensure the Estate Partnership Managers are aware of issues regarding extensions, relocations and upgrades of machines across the network.

What we need from you:

• Experience in building and developing client relationships.

• Experience in processing deals through sales pipelines and/or experience in telesales.

• You are results-driven and can think outside of the box to overcome challenges.

• You have strong influencing skills - you have the ability to make people believe in you and the proposition.

• You are a natural collaborator- a great teammate, accountable with excellent communication skills.

• You have a go-getter attitude - agile and responsive with the ability to prioritise, juggle multiple opportunities and execute.

• You are highly organised with excellent time management skills, and naturally look for new ways to continuously drive efficiencies.

• You have a growth mindset, with a tirelessly positive attitude, and an appetite for learning and personal development.

• You have strong attention to detail, ensuring data gaps or inconsistencies are identified and rectified

• You are confident using reporting systems and databases

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.