SAP Support Lead
Job Title: SAP Support Lead
Duration: 6 months
Rate: £600 per day outside IR35
Location: Local Council (1 day per week onsite)
Overview
Experienced SAP Support Lead required to establish and lead a support function following a major SAP implementation. You’ll manage hypercare, stabilise the platform, and transition into BAU support.
Key Responsibilities
- Set up SAP support model, processes, and SLAs
- Lead and manage hypercare phase
- Triage and resolve incidents across functional/technical teams
- Transition support into BAU operations
- Manage third-party vendors and stakeholders
- Implement reporting, governance, and continuous improvement
Key Experience
- Proven SAP Support/Service Lead experience
- Strong background in hypercare and support setup
- Knowledge of SAP modules (e.g. S/4HANA, Finance, HR, Procurement)
- ITIL-aligned service management experience
- Public sector experience desirable
Deliverables
- Established support function with SLAs
- Successful hypercare and BAU transition
- Clear documentation and reporting framework
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