Apprentice Training Support Administrator

Summary

As a training support administrator, you will play a vital role in supporting our training initiatives. You will assist with the booking and coordination of training sessions, and provide administrative support to trainers. This is a fantastic opportunity to gain experience in workforce development in the healthcare sector.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm.

37 hours a week

Start date

Thursday 26 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Training Administration: Organise and schedule training sessions, including booking venues, arranging materials, and sending invitations
• Record Keeping: Ensure training records and staff certifications are accurately maintained and up to date
• Data Entry & Management: Input and track training information in databases and learning management systems
• Trainer Support: Provide administrative assistance to trainers, including preparing materials and coordinating logistics
• Communication: Respond to inquiries from staff regarding training availability and requirements
• Compliance & Reporting: Assist in ensuring training meets regulatory requirements and help generate reports for management review
• Continuous Improvement: Support projects aimed at improving learning and development processes within the charity

Where you'll work

UNIT 3
CALIFORNIA BUILDINGS
DEALSGATEWAY
LONDON
SE13 7SB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THELIGHTBULB LTD

Your training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

• You will achieve your Level 3 Business Administration Apprenticeship Standard
• There are 8 workshops that you will need to attend via Teams.
• You will have a mentor for one-to-one teaching and learning
• In-house training will be given to support the specifics of the role

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Mathematics (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Logical
• Team working
• Initiative
• Patience