F&B Supervisor

Job Details

F&B Supervisor – Permanent Contract

£14.50 per hour, 40 hours per week

KYN Hurlingham, 28 Daisy Lane, London, SW6 3DD

About KYN

KYN is a brand-new care home company focused on offering an elevated approach to care: Individualised journeys built around the needs and interests of our residents in beautiful surroundings with life-enriching practices.

KYN HURLINGHAM is our second home which opened in 2024. It’s a 32-bedroom home offering each resident an elegant and comfortable bedroom, communal areas for dining and reclining. We have a further two care homes in development in London.

We are passionate about our people; we seek out those who have a true vocation for care or hospitality.

About the opportunity

As a F&B Supervisor, you will be responsible for:

• To deliver residents and their family members a five-star hospitality service offering and experience whilst always aiming to exceed their expectations
• To ensure that health and safety/food safety standards are managed, trained, and adhered to, achieving the highest quality standards across KYN’s hospitality teams
• To build relationships with our residents and fully understand their individual needs
• To be accommodating and flexible to the requests of our residents and their families within the agreed boundaries
• To develop, implement and review hospitality service standards and Standard Operating Procedures and to ensure that we continually drive company standards and train the team to deliver these
• To respond and seek appropriate solutions to resident complaints quickly, empathetically, and professionally
• To ensure that KYN’s Complaint Policy and Procedure is adhered to when dealing with feedback
• To pre-empt any signs of residents and relatives’ dissatisfaction with an aim to resolve them at the time
• To ensure all hospitality section/area and teams are presented to the residents and their families in line with company policy and standards
• To actively seek verbal feedback from our residents and relatives at every interaction
• To order and accept all deliveries to Company policy/standards and legislative requirements
• To adhere to all open and closing standards including cleaning
• To be fully competent in all the administration and paperwork as set by KYN
• To maintain brand standards as per the SOP Manual
• To recognise and reward excellent performance within the Hospitality Team, encourage individual development and strive for excellent standards of service
• With the Assistant and Hospitality Manager, review the appraisals of the team and produce an action plan
• To help plan and organise team meetings
• To communicate all important company information to team appropriately
• To assist with all on-job training as required
• To monitor compliance with mandatory training across the hospitality team and support the Assistant and Hospitality Manager to meet 100% compliance
• To take responsibility for personal development and career path
• “Hands on” approach to hospitality teams to ensure continuity of service and service support
• To build and maintain excellent relationships between the Kitchen team and front of house team
• To ensure all end of day and banking procedures are completed according to company policy
• To interpret the Company and brand objectives, clarify them with the team and seek to find opportunities to achieve them
• To manage Beverage stock in line with Company policy and budget
• To serve alcohol responsibly and adhere to all terms of the premises licence
• To deputise in the absence of the Assistant and/or Hospitality Manager
• To comply with KYN’s dress code whilst on duty
• To be responsible for the health and safety of self, other team members, residents and visitors under the Health and Safety regulations
• To report any hazards or potential hazards to the person in charge or take other appropriate action
• To comply with COSHH (Control of Substances Hazardous to Health) regulations
• To attend all statutory training sessions making certain that practices reflect the learning outcomes of the training
• To attend any other training sessions that KYN deem applicable to the role
• Adhere to all KYN’s policies and procedures.

About you

• You will have experience in a similar role within a care home or 4–5-star hospitality venue
• A professional, who has proven track record of delivering and maintaining standards at the highest level
• A confident individual with a hands-on approach who will lead and inspire the team
• You will have experience in implementing and adhering to allergens, Health & Safety/COSSH procedures and guidelines
• You will be observant with an ability to anticipate residents’ needs and understanding how to adapt your service style and engage with each individual resident and their families
• You will be an organised person with strong communication skills, an approachable manner, an eye for detail and the ability to drive standards that not only meet but exceed expectations and elevate the lives of our residents
• You will have the ability to work under pressure, flexibly and consistently
• You will be a compassionate, empathetic, kind, and caring individual
• Approachable manner and a hands-on attitude
• Eye for detail and ability to drive consistent brand standare

About our commitment to you

• Competitive salary and benefits
• 33 days annual leave including bank holidays
• Complimentary meals, hot drinks, and snacks throughout your shift
• Bespoke company induction and on-going training programmes at all levels
• Access to the best-in-class equipment and technology
• Custom-made uniforms provided
• Annual bonus (discretionary and scheme rules apply)
• Employee assistance programme and other attractive wellbeing benefits
• Discount schemes
• Company contributory pension scheme & life insurance
• And much more……

KYN is an equal opportunities employer.

To be considered for this role you will have to provide proof of right to work in the UK and consent to an enhanced DBS check.