Director of Commercial Excellence

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Job reference 331541
Director of Commercial Excellence

Highly competitive salary, plus car allowance, healthcare, 35% annual bonus potential, LTIPs, 30 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates

Permanent, Full time
185 Farringdon Road

Job Title: Director of Commercial Excellence

Location: Farringdon, London (hybrid, with presence required in our Head Office)
Function: Out-of-Home & Commercial Excellence
Reports to: Managing Director, Out-of-Home & Commercial Excellence

About the Role

We are seeking a dynamic and strategic leader to join Royal Mail as Director of Commercial Excellence . This high-profile role acts as a strategic execution partner to the Managing Director of Out-of-Home & Commercial Excellence , driving and assuring the most critical initiatives across Marketing, Contact Centres, Commercial Systems (SAP & CRM), and Digital.

You will be at the centre of transformation, shaping communications, leading programme delivery, and aligning cross-functional priorities. This is a unique opportunity to influence the future of one of the UK’s most iconic organisations.

Key Responsibilities

• Partner with the MD to define and deliver strategic initiatives that accelerate growth, transformation, and customer impact.
• Act as a trusted advisor, providing insight and solutions to complex commercial and organisational challenges.
• Serve as the strategic glue across Marketing, Digital, OOH, Contact Centres & Commercial Systems—aligning leaders and surfacing interdependencies.
• Lead organisational transformation, embedding new ways of working and driving cultural change.
• Enhance the MD’s external presence through media preparation, PR engagements, and executive communications.
• Develop high-impact executive presentations, storylines, and scripts for internal and external audiences.
• Drive board-level and external reporting with clarity, consistency, and precision.
• Lead the MD’s Office, interfacing with CCO & CEO offices (Royal Mail and IDS), ensuring timely and impactful delivery.
• Represent the MD in select forums, ensuring continuity of leadership and decision-making.

Key Dimensions of Success

• Delivery of strategic initiatives with measurable business impact.
• Strong stakeholder alignment and collaboration across functions.
• High-quality executive and external communications.
• Demonstrated influence on transformation outcomes and cultural shifts.
• Energetic, modern leadership style with a bias for action.

About You

• Top-tier consulting background.
• Proven track record in strategy, transformation, and complex stakeholder management.
• Exceptional problem-solving skills and ability to turn ambiguity into clear direction.
• Strong experience in large-scale organisational change and leadership.
• Outstanding communication skills, with the ability to influence at executive and board level.
• Expertise in crafting compelling storylines and presentations.
• Solid understanding of commercial levers across marketing, digital, customer experience, and contact centres.
• Highly adaptable and resilient in fast-paced, complex environments.

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees

Next Steps

The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here:

Closing Date: 7th November 2025. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-Hybrid #LI-POST #LIMRT

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