Quality Assurance Officer

Job overview

An excellent opportunity has arisen for a Band 5, Team Leader to join our Gastroenterology team. The post holder should have excellent communication and leadership skills, and be enthusiastic and committed to leading and supporting the administrative staff. Responsibilities include managing recruitment, addressing performance issues, monitoring waiting times, allocating work, and managing staff absences. We welcome applications from compassionate and ambitious individuals who are eager to drive service quality and improvement.

The post holder will be responsible for providing comprehensive administrative support to the department. This includes leading the Gastroenterology administrative team by managing recruitment, overseeing appraisals and performance issues, handling absence management, and managing complaints. The successful candidate will act as an expert and role model for the administrative team, working closely with the Service Manager to ensure a positive working environment where every team member has the opportunity to contribute and develop.

Main duties of the job

The post holder will support the development and improvement of the Gastroenterology Team, striving to provide the very best care and experience to all patients, while continually enhancing the motivation and wellbeing of staff.

In an ever-changing and demanding NHS landscape, it is essential that the post holder possesses a wide range of skills to manage the demands of this challenging role.

Successful applicants will need to demonstrate leadership experience in an operational environment and have a proven track record of leadership qualities that have achieved measurable outcomes in performance, quality, and patient experience.

This is an exciting opportunity to join a rapidly developing team, and there are many good reasons to choose us. We are an outstanding Trust where clinicians and managers work together to actively shape services that are exceptional.

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Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

• To plan the day to day workload and to ensure the workload is carried out efficiently within the required timescales, dependant on the ever changing needs of the service.
• Monitor the waiting times within the service. To lead on the team's administrative systems and processes and implement improvements to the service on an on-going basis.
• To provide a comprehensive administration service to Consultants and support teams.
• Ensure clinical correspondence is produced and distributed within acceptable timescales.
• To hold & chair regular team meetings, conduct regular 1:1s, participate in administrative team meetings, service development meetings, and any other relevant meetings across sites as required.
• To manage recruitment and selection.

Person specification

Qualifications

Essential criteria

• Educated to a degree level with experience in Administration
• A Level or NVQ level 4 in business administration or equivalent

Desirable criteria

• Basic knowledge of Cancer and DM01 performance targets

Knowledge

Essential criteria

• Experience of managing and supervising groups of staff
• Strong interpersonal and organisational skills
• Excellent word-processing and spreadsheet skills, including Microsoft word and excel

Desirable criteria

• Experience of using Epic IT system

Skills

Essential criteria

• Able to work under pressure

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

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