US People Partner (HR Generalist)

POSITION: Full Time, Monday - Friday

REPORTING TO: People & Education Director

LOCATION: FACEGYM NY USA Studios (Hybrid)

SALARY: $80,000 - $90,000 

------------------------------------------------------------------------------------------

FACEGYM is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our Studios, on face-gym.com and at home. We are based in central London, working across the UK & USA, with new markets to launch soon!

Overview of the role

As our US People Partner, you’ll be a key member of the People team, based in New York and supporting our growing studio teams across New York and California. You'll work closely with Studio Managers, our Education team, and the UK-based People team to lead day-to-day people support, including but not limited to employee relations, cultural initiatives, and coordination of our hiring and onboarding process.

This is a true generalist role, ideal for someone who thrives in a hands-on environment, enjoys partnering with operational leaders, and is passionate about building exceptional employee experiences.

Key duties and responsibilities include, but are not limited to:

Employee Relations & Studio Support

• Act as the first point of contact for Studio Managers on people-related queries and ER matters
• Lead on ER issues including investigations, performance improvement, and disciplinary processes (with support from the People Director)
• Support consistent application of policies, procedures, and coaching tools
• Partner with the People Director to ensure studio-level compliance with NY and CA employment law

Policy, Compliance & Handbook Ownership

• Own the maintenance of US employee handbooks (NY and CA), partnering with ADP and legal advisors to ensure content is legally up-to-date and accessible
• Assist in the creation and rollout of new or revised policies and processes that reflect business changes, legal updates, or studio feedback
• Ensure all employees are aware of and have access to key documents and training requirements
• Support weekly payroll processes in collaboration with Finance, ensuring timely submission and accuracy across timekeeping, leave balances, and employee records

Recruitment Coordination

• Support full-cycle recruitment for US studio roles in partnership with the UK-based Recruiter, including screening, scheduling, and trade test coordination
  
• Manage the internal ATS, ensuring all candidate records and documents are accurately maintained throughout the hiring process
  
• Lead local outreach efforts to strengthen early-career pipelines, including school and college partnerships, job fairs, and community engagement initiatives
  
• Champion FACEGYM’s employer brand across the US by cultivating local partnerships and representing the brand at industry and recruitment events

Culture & Engagement

• Lead studio engagement initiatives such as anniversaries, recognition, and seasonal celebrations
• Support DEI and values-led programs across US locations
• Champion FACEGYM’s culture and ensure it translates consistently across studios

Employee Lifecycle & People Operations

• Coordinate all onboarding and offboarding activities for US studio employees, ensuring a smooth employee experience and full compliance with internal processes and legal requirements
• Liaise with the People Operations Specialist (UK) on onboarding, compliance, and systems support (e.g., HRIS, LMS, Internal Comms)
• Ensure timely completion of right-to-work checks, mandatory training, and systems onboarding for all new hires
  
• Own US studio-level reporting (e.g., probation reviews, absence tracking, engagement feedback etc.)
  

Person Specification:

• A positive, can-do attitude with a genuine passion for people and team culture.
• 4–6 years of experience in HR generalist, People Partner, or similar roles, ideally supporting retail, wellness, or hospitality teams
• Strong working knowledge of NY and/or CA employment law, and experience in managing sensitive ER matters
• A natural problem-solver who thrives in fast-paced environments and enjoys rolling up their sleeves
• Excellent communication and relationship-building skills. Able to earn trust at all levels, from new starters to studio leadership
• A high degree of proactivity and ownership. You take initiative, follow through, and spot opportunities to improve how we work
• Experience coordinating hiring and onboarding processes, and ideally exposure to managing or updating policies and handbooks
• Comfortable using HR systems and tools (experience with ADP Workforce Now preferred)
• Must be based in NYC and willing to be present across our 4 studio locations at least twice per week.

OUR BRAND VALUES
Teamwork
Adaptability
Ownership
Respect

Job benefits:

• Personal as well as friends and family discounts on our services and products
• Additional paid day off for each year of service - capped at 5 years
• Access to our free and confidential employee assistance program