Visitor Assistant - NEON

NEON is a leading global experience entertainment company dedicated to creating extraordinary, immersive, and large-scale experiences. We believe that people all around the world should be able to Get Closer™ to what they love and who they love. By being the bridge that allows fans and families to cross into familiar yet new worlds, we create NEON experiences, and unforgettable memories. From imagining, re-imagining, designing, and building large-scale exhibits, installations, and attractions, to crafting bespoke multimedia experiences, NEON delivers unparalleled entertainment experiences that capture the hearts and minds of audiences worldwide. With over 60 years of experience delivering globally recognised key projects, our team takes pride in our turn-key solutions for our clients worldwide.

Role Description
Neon at Battersea Power Station has quickly established itself as a leading cultural venue in a lively and growing part of Central London. We are immensely excited to bring Ramses and the Pharaohs’ Gold to Battersea for 2026 and in this position you’ll play an integral role in creating an outstanding visitor experience for our guests.

The team of Visitor Assistants for Ramses will be key in maintaining the highest standards of visitor experience and safety across the venue. They will understand our core values and ensure that our visitors and diverse audiences feel welcome and engaged.

Responsibilities
• Ensure that visitors feel welcome and engaged with the exhibition and safe in our venue.
• Monitor visitor flow and assist our security team with crowd management during busy periods.
• Ensure cleanliness and tidiness within visitor areas, reporting any concerns to the venue housekeeping staff.
• Collaborate with other venue staff to enhance the overall visitor experience.

JOB DESCRIPTION
NEON transforms and re-imagines the experience and the business of the travelling and permanent exhibition. NEON brings everyone, fans and families, closer to what they love and closer to each other. Bringing multi-disciplinary experts from the entertainment industry and various other relevant practices like finance, marketing and engineering. Since 2011 and even more so starting in 2017, NEON (fka Cityneon) has embarked on a journey of exponential growth that continues to this day. NEON combines all practices from the entertainment world, from theatrical technics to the most relevant recent technologies, to create engaging experiences.

Neon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Neon expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Neon VHE’s employees to perform their job duties may result in discipline up to and including discharge.

Required Education and Experience:
We’re looking to build a team of motivated staff with a keen interest in delivering exceptional service. If you’ve got experience working in a museum, gallery, tourist attraction or on major events that is a plus however enthusiasm and a love of working with people is key.

You’ll thrive in a fast-paced environment where excellent communication skills, the ability to work in a close team and a friendly manner make a huge difference. Being able to juggle multiple tasks with precision and a keen eye for detail is a must. We offer a flexible schedule, so be prepared to work weekends and public holidays to ensure our visitors have an unforgettable experience. You’ll be on your feet for most of the day as you help to show visitors through the exhibition.

There are various shifts available to accommodate the dynamic operating hours of the Ramses
and the Pharaoh’s Gold exhibition.
Full-time (35+ hours per week) and part-time (16+ hours per week) positions are available.
Location – Neon at Battersea Power Station, London SW11 8DQ
Contract type – Fixed-term until 3rd January 2027
Reports to – Venue Duty Manager/Head of Venue Operations
Rate - £14.80 per hour