Reservations Agent
Press space or enter keys to toggle section visibility
Role
We are currently looking for a Reservations Agent to join our team of associates at Rosewood London. Our Reservations Agents are appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. This role offers a schedule of 40 hours spread over 5 working days and plays an integral part in maximising the hotels’ profitability.
Key expectations of this role are
- Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently.
- Effectively communicating and prioritising your tasks in an engaging, refined and intuitive manner.
- Responding to all guest enquiries in an engaging manner whilst using Rosewood standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
Profile
- Paying exceptional attention to detail by not comprising on quality standards.
- The ability to work in a team and build relationships with the others.
- Being organised and proactive in managing your tasks.
- Good communications skills in order to handle complex guests’ requests.
- Having good knowledge of the Opera property management system.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
Benefits
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme and life assurance
- 12 complimentary room nights and F&B discount worldwide
- Career development opportunities
- Free meals on duty
- Season ticket loan
Recommended Jobs
Day Concierge - London, SW1
Join Our Team as a Concierge in London! Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactiv…
Bilingual Private Client Solicitor
Job Description Private Client Solicitor (French, Spanish or German Speaking) – London | NQ upwards I’m currently working with a top-tier, Legal 500-ranked London firm looking to appoint a ta…
Teacher of Physics - Brent Outstanding Secondary School
We are working with a community-focused academy in Wembley that is seeking a Physics Teacher who believes in the power of education to change lives. This "Outstanding" school is built on the foundati…
Mergers and Acquisitions Director
Job Description Director, M&A – Integration & Transaction Delivery A fast‑growing, international education group backed by a leading private equity investor is seeking a Director, M&A – Inte…
Head Waiter/Waitress
Do you want to serve French-inspired cuisine? We believe you share our view that service is always the top priority — and that you genuinely love working with people. As a Waiter/Waitress, you and …
Computer Science Role for ECTs - Enfield - January start
School Status & Location Sector: Outstanding Ofsted-rated High School, Outer London. Borough: Enfield. Start Date: Permanent, full-time role commencing January 2026. The Opportunity & S…
Independent Contractor Delivery Partner Driver - Cricklewood - Greater London (Hiring Immediately)
Partner riders/drivers are at the heart of Laundryheap! We’re Laundryheap, the pioneers of super-fast and a global laundry and dry cleaning service provider. We know what it takes to deliver back f…
Immigration Solicitor / Caseworker
Job Description We are looking to hire multiple immigration specialists to join our growing team. We are both IAA and SRA regulated and are seeking qualified IAA advisors or SRA qualified solicito…
Business Studies Teacher - Brilliant East London School
*Business Studies Teacher required from ASAP *Oversubscribed School based in East London * Business Studies Teacher to join a highly successful and well-resourced department Our Client is looki…
Assistant Restaurant Manager - GSQ
Press space or enter keys to toggle section visibility The Chancery Rosewood, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined…