IT / Tech Project Manager - Hospitality

Title: IT Project Manager

Location: London HQ

Department: Tech

Reporting to: VP development (To be confirmed)

Brand Video: Time Out Market_Brand Video_MAR2022.mp4

Time Out Market is a global food and cultural market leveraging the editorial curation of Time Out Media to bring the best of the city together under one roof: its best chefs, restaurants, bars, and cultural experiences.

Time Out Market is looking for an experienced IT professional with a passion for global project delivery and technology transformation. The IT Project Manager will be responsible for planning, execution, and delivery of global IT and technical development projects across our current markets and new markets. Reporting to the VP Development, they will lead all technology delivery and implementation for the opening of new Time Out markets operated under partner and franchise agreements . The IT Project Manager will be responsible for creating and communicating IT guidelines and critical pathways to ensure successful Market launches. They will play a pivotal role in driving innovation and operational efficiency.

Key Responsibilities:

• Develop and maintain a comprehensive IT and Tech Strategy that outlines standards, tools, processes, and timelines for launching new Time Out Markets globally.

• Define the IT operating model for partner and franchise-owned locations, balancing corporate standards with local flexibility.

• Lead and manage global IT projects across Time Out Market operations,for existing and new Time Out Markets, ensuring timely and successful delivery.

• Collaborate with development, operations, and franchise management teams to align IT delivery with commercial timelines and business goals

• Lead IT projects from start to finish, coordinating with diverse, international teams, and ensuring projects meet deadlines and budget requirements

• Oversee all IT and technology-related workstreams for new market openings, including infrastructure, networking, POS, digital signage, ERP integrations, and cybersecurity

• Manage multiple concurrent projects across different markets, ensuring on-time and on-budget delivery.

• Establish and maintain IT governance frameworks for partner and franchise operations.

• Define and maintain standard operating procedures (SOPs), checklists, and toolkits for market launches.

• Develop and manage IT budgets for each market opening, ensuring transparency and control of costs.

• Source, negotiate, and manage contracts with IT vendors, suppliers, and service providers.

• Oversee the procurement and deployment of IT hardware and software for new sites

• Identify opportunities to improve processes, reduce costs, and accelerate deployment through automation and best practices.

• Maintain data privacy and cybersecurity compliance (e.g., GDPR).

• Provide proactive IT and Tech support, performance monitoring, and service improvement for all Time Out Markets.

• Contribute to technology strategy, planning, and budget forecasting.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• 5+ years of experience in IT project management, ideally within retail, hospitality, or franchise-based environments.

• Proven ability to manage multiple complex projects simultaneously across multiple regions or markets.

• Strong understanding of infrastructure, networking, POS systems, ERP integrations, and cloud-based solutions.

• Excellent stakeholder management, communication, and vendor negotiation skills.

• PMP, PRINCE2, or similar project management certification preferred.

Preferred:

• Experience developing IT playbooks or frameworks for multi-site openings or franchise operations.

• Understanding of data security, compliance, and scalability considerations for distributed business models.

• Experience working with third-party franchisees or joint venture partners.

What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we are in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to…

• Be commercially astute

• Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence

• Think globally

• Have excellent communication and relationship building skills

• Have a high sense of ownership, urgency and drive

• Be a team player

About our culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

Through Time Out Media and Time Out Market we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience.

About Time Out Group
Time Out Group is a global brand that inspires and enables people to experience the best of the city. Time Out launched in London in 1968 to help people discover the best of the city - today it is the only global brand dedicated to city life. Expert journalists curate and create content about the best things to Do, See and Eat across 333 cities in 59 countries and across a unique multi-platform model spanning both digital and physical channels. Time Out Market is the world's first editorially curated food and cultural market, bringing a city's best chefs, restaurateurs and unique cultural experiences together under one roof. There are currently Markets in ten cities including Lisbon, New York and Dubai, with several new locations expected to open in 2025 and beyond, in addition to a pipeline of further locations in advanced discussions. Time Out Group PLC, listed on AIM, is headquartered in London (UK).

About Time Out Market
Time Out Market is the world’s first editorially curated food and cultural market, bringing a city’s best chefs, restaurateurs, drinks and cultural experiences together under one roof. From award-winning chefs to much-loved local gems, from cooking classes with top chefs to installations from local artists and live entertainment, Time Out Market captures and celebrates the best of the city. The first Time Out Market opened in 2014 in a historic market hall in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion, and there are currently Markets in thirteen cities including New York, Montreal, Dubai and Cape Town, with several new locations expected to open in 2026 and beyond, in addition to a pipeline of further locations in advanced discussions.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Cape Town and Sydney and beyond. It’s our expertise, authenticity and collaboration that make us successful and a unique team.