Insights Analyst - London office, United Kingdom

Insights Analyst - United Kingdom, London office Our Mission

'To create the finest retail experiences.'

Our Purpose

'Making the extraordinary possible'

McArthurGlen Group, Europe's leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 23 designer outlets in 8 countries.

This role will support the Insight team in executing our primary & secondary market research programme. This fantastic opportunity offers a great deal of exposure to the European retail sector, providing valuable experience in consumer insights, market research, and broader marketing through an understanding of our customers and their changing behaviours.

Reporting to the Head of Insight, you will also work very closely with the whole insight team, as well as internal marketing and centre teams.

What you'll be doing...

• Supporting the planning and coordination of our research and insight programme.
• Managing the day-to-day operations of our customer experience feedback programme, How Was Your Day , and coordinating Tableau reporting.
• Analysing quarterly and annual trends from How Was Your Day to uncover actionable insights.
• Partnering with Guest Experience Managers to ensure consistent execution of our customer experience programme across centres.
• Staying ahead of consumer and market trends to inform marketing campaigns and strategic planning.
• Delivering quarterly updates on market and cultural trends to our wider marketing teams.
• Gathering key project inputs from local teams and sharing with external partners - including sales data, brand lists, and survey sampling definitions.
• Collaborating with the wider insight team on report writing and clear, strategic recommendations.
• Supporting ETM reports, ad hoc requests, and new research initiatives.
• Presenting findings confidently using Excel and PowerPoint.
• Contributing to the delivery of fresh insights on market and customer behaviour to our Brand Partners.
• Assisting with planning insight meetings and coordinating European travel.

Why McArthurGlen?

• Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 20%.
• Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
• Volunteering Days: Benefit from 2 paid volunteering days per year.
• Exclusive Discounts: Access special discounts at our Designer Outlets.
• Flexible Working: Hybrid working options where possible to accommodate your needs.
• International Exposure: Work with colleagues across eight countries within a global organization.
• Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.
• Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
• Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.

To be successful you'll bring...

We're after someone who's not only passionate about insights but also brings a solid foundation of experience and a sharp eye for detail. Ideally, you'll have:

• A degree-level education or above.
• 2+ years of research experience, either agency or client-side.
• Hands-on experience with Customer Experience Tracking, including NPS.
• Strong project management skills and the ability to juggle multiple priorities.
• Excellent organisational skills and a methodical approach to work.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• BI dashboard experience in Tableau (or similar) - is a definite plus!
• A confident communicator with strong presentation skills.
• A collaborative mindset and proven ability to work effectively in a team.
• High levels of accuracy and attention to detail.
• The ability to work to deadlines and deliver high-quality outputs under pressure.

What to expect...

• We commit to replying to all applications, feel free to get in touch if you'd like an update.
• You will have a main point of contact within our Talent team.
• We're a collaborative business: it's important for you to meet as many people as you can during the recruitment process.
• We're also aware that your time is precious, so aim to keep to a two-stage process wherever we can.

Be part of something extraordinary...

At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.

95% of colleagues believe we treat each other with dignity and respect regardless of their personal identities.

Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.

Our Success Framework