Employee Relations Manager

Thanks for stopping by! We’re Doctor Care Anywhere:  a leading digital platform, with a clear vision to be the primary care provider of choice for digital healthcare – and that all starts with our brilliant team.

We are the UK’s largest private provider of telehealth services. We work with insurers, healthcare providers and corporate customers to provide healthcare services to more than 2 million patients every year. From doctors and designers to software developers and marketers – we’re proud of our people, who love working together to enhance patient experiences for the better. It’s why every year, we help over 2 million people speak to a GP or ACP by video or phone, anywhere in the world.

Our story started back in 2013, and as we continue to grow, we’re looking for the very best talent to help us achieve our ambitious goals. If you’re highly motivated and would love to work with us as we continue to grow, then we would love to hear from you

Working Pattern:  Hybrid, with approximately 2 days per week in the London office

Salary : Circa £55,000 Per Annum - depending on experience

Application Deadline:  Midday, Friday 18th July - We may close advert early if we receive sufficient number of applications

The role : As our Employee Relations Manager, you will champion and support a positive workplace culture through the effective proactive and reactive management of employee relations activity at DCA. Reporting to the People Director, you will provide commercially focused, legally compliant, and values-led advice, coaching, and guidance to leaders across the business on a broad range of employee relations matters. 

You will manage ER casework, working proactively to identify trends, address root causes, and support the development of leadership capability to manage people issues confidently. You will also contribute to the ongoing improvement of policies, processes, and tools to promote consistency and fairness across DCA. 

You will also work and manage projects along with the other People Team Leads in relation to cross collaborative working initiatives that will improve, enhance or change the performance of DCA.

Key objectives and metrics: 

• Timely and effective ER case management 

• Long term reduction in ER cases through education of line managers 

• Positive culture change (measured through engagement survey results) 

Key accountabilities/ responsibilities: 

• Develop and implement an Employee Relations strategy
• Oversee and undertake casework including attending hearings to demonstrate a responsive action to workforce issues for 2024/ 25 including sickness absence short term, long term and complex mental health and wellbeing
• Make recommendations to managers and identify risks and opportunities to enhance early resolution
• Lead on all ER casework through Coaching, guiding and supporting leaders across the business including but not limited too: Disciplinary, Grievance, Sickness Absence, Performance Improvement & Talent Management.
• Proven experience of providing commercially balanced advice that is supporting of driving the business outcomes and enhancing the DCA culture
• Identifying trends with Employee Relations issues and make recommendations to tackle the root cause
• Lead on people related processes such as Family friendly leave and Flexible Working Requests inclusive of any associated administration.
• Lead on the colleague change and leavers process including any related administration and system updates.
• Identify and drive continuous improvement through people process development and automation
• Supporting with the maintenance of template documents to help leaders across the business self-serve on People related matters
• Act as a point of contact for HR related queries received from colleagues and leaders across the business
• Support with the development of a colleague self-serve model through the development of FAQ and ‘How to guides’ to complement DCA’s policies

Requirements

• CIPD qualified or working towards (Level 7 or equivalent professional experience)
• Proven experience managing complex, high-volume ER casework
• Broad knowledge of HR employee life cycle activities
• Ability to manage multiple stakeholders, including unions and legal teams
• Strong coaching, conflict resolution, and training delivery skills
• Unflappable, firm but fair approach with excellent interpersonal skills
• Strong analytical skills for interpreting ER data and trends
• Confident managing policy development and legal compliance
• Ability to build strong, trusting working relationships with peers and stakeholders
• Able to coach and influence others to reach a desired outcome, comfortable to positively challenge others
• Able to work on several projects at the same time and prioritise effectively
• Strong understanding of employment law

Benefits

Why you want to work here: We understand the importance of good health and happiness for our patients and our team is just the same. At our Doctor Care Anywhere, you're not just an employee; you're a valued member of our team. We believe in giving you the freedom to supercharge your career with us while feeling completely supported. Here's what you can look forward to when you join us:

👩‍⚕️ Doctor Care Anywhere subscription: For you and 5 of your family and friends, Get ready to enjoy health consultations on the go!

🏝️ 25 Days Holiday + Bank Holidays (FTE): You've earned it! Enjoy time off to recharge, explore, and make incredible memories.

🎁 Birthday Day Off: Go and celebrate however you like!

🧘‍♂️ Buy' up to 5 days of additional annual leave (FTE) as part of our focus on health and wellbeing

🌳 Company Pension scheme planting a money tree for your future

🌈 Charity Days: Join us in giving back to the community! We're all about making a difference together.

👶 Enhanced Maternity and Paternity Pay: Extra support during this special time.

🚴 Bike2Work Scheme: We love an eco-friendly commute!

🏡 Hybrid Working: An agile and autonomous hybrid work environment

🚀 Development Opportunities: Get ready to grow, learn, and make strides in your career!

Doctor Care Anywhere is committed to safeguarding and promoting the welfare of its patients and expects all Colleagues to share this commitment. This post is subject to satisfactory DBS and reference checks, and is exempt from the Rehabilitation of Offenders Act 1974.