Assistant General Manager

ASSISTANT GENERAL MANAGER

OTE: £42,000 – £48,500 per annum

Zest Leisure Group is a privately owned company and one of the most successful franchise groups within the Anytime Fitness UK & Ireland network.

Our journey began in 2015 with the opening of our first club in Tooting. Since then, we have expanded across London with clubs in Ladbroke Grove, Balham, Swiss Cottage, Wimbledon, and most recently Clapham Junction.

We take great pride in delivering a high-quality environment and member experience, while creating a workplace where our people can thrive and develop. With exciting future expansion plans, there has never been a better time to join our growing business.

We are now looking for an ambitious, energetic, and service-driven Assistant General Manager to join our team.

The Role

As Assistant General Manager, you will support the ongoing success of the club through exceptional customer service, operational excellence, strong sales performance, and effective team leadership.

You will play a key role in creating a welcoming environment for members while supporting the day-to-day operations and commercial performance of the club.

Key Responsibilities

• Support the ongoing growth and success of the club
• Drive membership sales and retention activity
• Deliver exceptional service throughout the member journey
• Support the day-to-day operational management of the club
• Support the fitness function, including personal trainers and group exercise instructors
• Lead by example with professionalism and integrity
• Coach, support, and develop team members
• Support marketing campaigns, outreach activity, and club promotions
• Ensure operational standards and health & safety procedures are maintained
• Support member engagement, feedback management, and complaint resolution

What We’re Looking For

• Professional and highly motivated individual
• Excellent communication and interpersonal skills
• Sales-driven with a passion for exceeding targets
• Strong leadership and people management skills
• Strong business awareness and problem-solving skills
• High energy, resilience, and adaptability
• Flexible and able to multitask effectively
• Passion for fitness, health, and customer service
• Strong team player with a proactive attitude

Your Commitment

This is a full-time position working 5 days per week. Shift patterns include mornings, evenings, and some weekends, as standard within the leisure industry.

The Benefits

• Industry-leading pay and generous bonus scheme
• Complimentary gym membership
• Loyalty holiday scheme
• High-quality training and development
• Genuine career progression opportunities within a growing business
• Accredited learning and development programme
• Company pension
• 24/7 Employee Assistance Programme
• Cycle to work scheme and insurance benefits
• Early access to earned pay
• Reward and recognition programme
• Staff social events
• Company referral programme
• Additional incentives and benefits

Experience & Education

• GCSE or equivalent (preferred)
• Fitness industry experience: 3 years (preferred)

Work Location: In person