Technical Specialist - Safety & Security

Responsibilities

The Role

We have an exciting opportunity for an experienced industry professional with strong core technical skills to join and add value to our dedicated and friendly team.

Our Professional Services teams are responsible for designing solutions for new and existing clients and acting as technical design authority on all projects across the Safety and Security product set which includes Fire and Intruder Alarms systems, CCTV, Access Control, Public address & Voice Alarm systems., and integrated solutions such as analytics.

Responsible for owning and delivering all aspects of professional services delivery internally and externally, the Professional Services technical specialist plays a key role in delivering the company’s safety and security technology solutions and services whilst providing effective third line technical support.

This role will report to the Operations Manager – Public Services and include a programme of mentored training and development to assist the individual as required, but also with a view to future progression and succession planning.

As Safety and Security Consultant you will be responsible for:

Key Duties & Responsibilities

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* Provide technical support to Sales to design solutions.

* Technical design authority (TDA) for all projects in line with the core focus areas.

* Responsible for generating low level design and equipment configuration templates.

* Develop test plan and specification for projects.

* Provide Technical Services Consultancy days working with clients.

* Technical interface with relevant vendors and partners

* Assist, mentor and develop the safety and security engineering team.

* Deliver training and briefing sessions on solutions to the safety and security engineering team.

Key Accountabilities

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* Produce comprehensive technical designs ensuring all elements meet the client’s specification.

* Ensure all designs are fully documented to support project delivery.

* Ensure site Health and Safety compliance and escalate any immediate issues to line management.

* Provide high levels of customer service and ensure the company is always represented professionally.

Qualifications

Qualifications

For development purposes the following knowledge, skills and experience are required.

Experience:

* Previous experience in a customer facing consultant role or equivalent with an excellent understanding of Safety and Security products and technologies (e.g., Bosch, Dahau, Hikvision, Gent, Advanced, Gallagher, PAC, Win-Pak, Veracity, Milestone, Genetec).

* 5+ years of experience in designing, implementing, or supporting complex integrated security systems.

* In-Depth technical understanding of the below technologies. Candidates that do not have all the below or are at lower levels of certification are still welcome to apply as technology training would be provided.

* Experience with Enterprise Grade VMS systems such as Milestone, Genetec, IndigoVision, Pelco, Avigilon

* Experience with Enterprise Grade Access Control such as Gallagher, Genetec, Avigilon, Lenel

* Experience in integrating large security systems into one single pane of glass.

* Experience in designing LLD for engineering team to follow.

* Microsoft Operating systems administration

Qualifications

Skills:

Good communication, interpersonal and organisational skills

Technical expertise in core skillset areas

Organised and analytical with proven ability in problem solving and issue resolution.

A flexible approach, willing to travel and 'go the extra mile' to meet client and internal deadlines.

Plans and manages own daily workflow.

Good administration skills with sound working knowledge of business systems and mainstream applications e.g., Microsoft Office 365.

Excellent team player and relationship builder

A results-orientated ethos, able to apply knowledge and skills in the pursuit of sales objectives.

Sound commercial awareness, knowledge of design and pricing of systems and upgrades.

Certifications/Qualifications

* Ideally qualified to diploma level

* Cisco CCNA minimum or equivalent (Routing and Switching)

* Genetec and Gallagher certification an advantage

* DBS clearance (for working in public sector environments)

* NPPV3 clearance for work in the emergency services sector

* Full UK driving licence