2nd Line Engineer

About Ekco

🚀 Founded in 2016, Ekco is now one of the fastest-growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation, and driving better outcomes from our customers’ existing technology investments.
☁️ In a few words, we take businesses to the cloud and back!
🌍 We have over 900 highly talented and supportive colleagues (and counting) across regional offices in Ireland, the UK, the Netherlands, and Malaysia.

About the Role

We’re looking for a hands-on 2nd Line Engineer to join our on-site IT team in Central London. You'll be responsible for providing day-to-day technical support across the business, with a strong focus on Microsoft 365, Intune, and hardware troubleshooting.

Job Duties / Requirements

• Provide 2nd line support across Microsoft 365 and Intune environments
• Troubleshoot and resolve hardware issues across laptops, desktops, and peripherals
• Set up and support office equipment, including meeting room AV and connectivity
• Manage joiners, movers, and leavers (onboarding/offboarding processes)
• Support general IT operations and escalate issues when necessary
• Maintain accurate technical documentation and user records

About You

• Proven experience in a 2nd line IT support role
• Strong knowledge of Microsoft 365 and Intune
• Experience with Windows 10/11 and device troubleshooting
• Confident supporting office environments and end users on-site
• Clear understanding of onboarding/offboarding processes
• Excellent communication and customer service skills

Nice to Have

• Experience with IT ticketing systems
• Basic networking knowledge

Why Ekco

• 🌈 We are committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging
• 🎉 We recognise the value of internal mobility and support career development and progression
• ✨ Flexible working and a family-friendly approach are at the heart of our company values

Employee Perks

• ☀️ 25 days annual leave + public holidays
• 🎂 1 day of birthday leave per year
• 💰 Company pension scheme with 5% employer contribution and flexible salary sacrifice options
• 📞 Employee Assistance Programme (EAP) offering mental health, emotional wellbeing, and general advice support
• 🩺 Private medical healthcare (post-probation)
• 🦷 Discounted dental insurance (via salary sacrifice)
• 📚 Unlimited access to our online learning platform
• 🌱 Significant responsibility and growth opportunities—including international career prospects