Field Service Technician

Job Description

Let's start with the honest bit Most engineering job adverts promise you “an exciting opportunity in a dynamic environment.” You know the type. They tell you nothing. So, here's what this job actually is. You'll cover Central London, visiting customers and fixing, installing and servicing the equipment that keeps their business running. When it works, nobody notices you. When it doesn't, you're the most important person in the building. You'll turn up, work out what's wrong, fix it (ideally the first time), and leave the customer glad you came. Then you'll do it again at the next site. No two days look the same. Who we are You will be representing a large FMCG business with some of the best-known brands in the UK. The business has gone through a large period of growth. If you like being part of building something special, that's a decent time to join. What you'll be doing Installing, servicing, diagnosing and repairing equipment at customer sites Carrying out planned maintenance so things don't break in the first place (our favourite kind of call-out is the one that never happens) Aiming for first-time fixes, because nobody enjoys the second visit, least of all the customer Showing customers how their equipment works, how to spot basic faults and how to keep things hygienic Keeping your service records accurate and up to date Looking after your van stock, tools and spare parts, so you've got what you need when you need it Building good relationships, so customers are pleased to see you rather than just relieved What we're looking for You don't need to have done this exact job before. Experience with similar technical or mechanical equipment helps, but we'll train you properly and keep supporting you after that. What matters more: A full, clean UK manual driving licence. This one's non-negotiable Good practical skills and a logical approach to solving problems Comfort with IT systems for reports, scheduling and keeping in touch The ability to work independently and manage your own day A flexible attitude. Plans change, and you'll need to change with them A genuine interest in helping people. Most of the job is fixing things, but a good part of it is dealing with the people who rely on them A proper commitment to working safely Fantastic communication skills, you are representing a fantastic brand How we'll know it's going well Work completed to a high standard, every time Fewer repeat visits Few call-backs after installs Efficient time on site Strong health and safety and preparation audits The working pattern This is a Monday to Friday days position, there is a requirement to work the occasional weekend. You'll know your rota well in advance, and the rest of the package is built with it in mind. What you get Competitive salary Company bonus scheme Enhanced pension contribution Generous holiday (bank holidays included) Company van for business use Full training and ongoing support Interested? Hit apply or feel free to give Wayne a call to find out more. TPBN1_UKTJ