Floor Manager - Permanent - London
- Make the customer the priority of the apartment ;
- Guarantee a personalized welcome to all our customers and optimal customer service ;
- Show proactivity, expertise, and passion ;
- Direct solutions for both apartment and web (omnichannel approach) ;
- Use the various Sezane & Octobre communication channels to develop your product knowledge ;
- Act as a role model by sharing your expertise with your team to help them develop their interpersonal skills and improve sales;
- Provide constructive recommendations and suggestions to your Store Director as part of a continuous improvement approach;
- Ensure the safety of people and property.
- Lead your team by motivating them and creating a positive and harmonious work environment;
- Foster collaboration within the team and between managers;
- Onboard and integrate new team members;
- Plan field operations (monthly schedules) and ensure execution and follow-up of daily planning;
- Guide and support each team member’s development by setting clear goals and monitoring progress;
- Provide clear direction and ensure team members have the necessary resources;
- Develop skills to meet Customer Service and Brand Image standards;
- Identify high-potential employees, recruit and train, and establish succession plans with the Store Director;
- Demonstrate managerial courage when supporting team members through challenges;
- Share and circulate information effectively;
- Maintain a 360° vision: continually optimize your team’s organization as part of a continuous improvement approach.
- Ensure teams properly embody the brand (Dress code/Attitude) ;
- Maintain the apartment's good appearance ;
- Participate in collection implementation and ensure its follow-up ;
- Ensure merchandising standards are maintained throughout the day ;
- Ensure commercial opportunities are maximized through effective store management;
- Follow fashion trends and monitor competitors;
- Coordinate or contribute to the planning of in-store marketing events.
- Have a strong command of Sezane’s policies, standards, and procedures;
- Apply and ensure compliance with operational processes, particularly stock management through regular cycle counts and cash register procedures (e.g. end-of-day closing);
- Manage specific processes such as returns, exchanges, and reservations;
- Oversee replenishment organization and deliveries (push flows);
- Ensure compliance with procedures regarding cash flow management and controlling;
- Make sure all technical equipment is operational (cash registers, scanners, back-office tools), and report and follow up on any malfunctions;
- Prepare and verify cash floats, perform cash pickups, and ensure end-of-day routines are properly followed;
- Train team members on the use of cash registers, related procedures, and best practices to deliver an optimal customer experience;
- Actively work to prevent shrinkage, administrative errors, and any financial losses.
- Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity ;
- Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example ;
- You are skilled at supporting and developing your team members to ensure optimal customer service ;
- We are looking for an agile person with a bubbly and dynamic personality to successfully carry out all these missions.
Then wait no longer!
Recommended Jobs
Geotechnical Engineer - North UK Ground Engineering Expert
Arup is seeking a Geotechnical Engineer (Mid to Senior Level) in Glasgow to deliver geotechnical engineering work from early site investigation through to design and construction support. You will ac…
Director, Talent Development
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 2…
Senior B2B Marketing Manager, DET (UK, Europe & ANZ)
Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in! At Duolingo, you’ll join a team that cares…
Security Engineer
Hey! We're team Granola If you haven't already, you should check out what we're building , and why you should work here . In this role, you will be responsible for identifying and mitigating s…
School Business Manager - Good Primary School in East London
The School Business Manager opportunity you’ve been waiting for… A welcoming and well-regarded primary school in East London is seeking a proactive and organised School Business Manager to join its…
Head of Data
Hi We’re Legl. Legl is building the operating system for modern legal services. We help law firms and regulated businesses replace manual, fragmented workflows with intelligent software from cl…
Business & Economics Tutor | Remote | £20-£40 per hour
Are you fascinated by the dynamics of markets and eager to share your knowledge? Join our team as an Economics Tutor and embark on an enriching journey of teaching and learning. No prior tutoring e…
Associate Director
Milltown Partners Our clients operate at the frontiers of innovation - we advise technology companies driving change, global investors funding the future, the giants of sport and entertainment, an…
Senior Director, Agency Sales
Location: London, minimum 2 days per week in the office and travel to other office locations where needed Level: Senior Director-level, with commercial responsibility across senior agency relation…