Business Office Administration Apprentice

Summary

Join deltaflare as a part-time Office Administrator supporting our Richmond office. Manage day-to-day bookkeeping in Xero, help keep office operations running smoothly, and assist the Head of Operations with HR and contract administration.

Wage

£18,000 a year

25 days annual leave plus bank holidays (pro rata); employer-contributed pension; laptop; flexible working pattern; team events.

Training course

Business administrator (level 3)

Hours

Our preference would be for mornings, although we can be flexible. We would also be open to considering fewer hours per week, for example, three mornings of four hours each, totalling 12 hours per week.

16 hours a week

Start date

Tuesday 1 December 2026

Duration

1 year 8 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Bookkeeping and finance administration

• Capture supplier invoices, receipts and expenses accurately in Xero
• Record payments and receipts, and help keep bank reconciliations up to date
• Raise client invoices accurately and on time, and keep track of what is outstanding
• Follow up overdue client payments and flag any issues early
• Prepare supplier payment runs for approval by the Head of Operations
• Support month-end tasks and provide information to our accountants when needed

HR and contracts support

• Support HR administration, such as new-starter set-up, keeping peoples HR records up to date, and tracking leave and training
• Help keep contracts, supplier agreements and related records organised, current and easy to find
• Track key contract and renewal dates and flag them to the Head of operations
• Prepare documents, letters and simple trackers for the Head of Operations

General office administration

• Keep the office running day to day, including supplies, post, deliveries, visitors and liaison with the building and facilities team
• Maintain organised filing, both digital and paper, in line with our information security standards
• Coordinate office equipment, services and supplier relationships
• Help organise team events, socials and visitor arrangements
• Pick up ad hoc operational tasks and see them through to completion

Where you'll work

ORIEL HOUSE
26 THE QUADRANT
RICHMOND
TW9 1DL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MBKB LTD

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

A 100% tailored training and assessment program will be delivered to support you throughout your apprenticeship, (18 months including endpoint assessment) topics covered include –

• The organisation
• Value of their skills
• Stakeholders
• Relevant regulation
• Policies
• Business fundamentals
• Processes
• External environmental factors
• IT
• Record and document production
• Decision making
• Interpersonal skills
• Communications
• Quality
• Planning and organisation
• Project management

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/C or above)

Desirable qualifications

AAT Level 2 or 3 in:

AAT (grade Level 2 or 3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Team working
• Initiative