Operations Coordinator

We are looking for Operations Coordinato r to join our amazing team in Central London. We are looking for an individual who has a real passion for the Hospitality industry, is keen to be collaborative and takes pride in their work. Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented individual   who strives to exceed expectations at every turn. 

We are a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.

As a member of the team, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Job Description

We are looking for an individual who specialises in coordination, and is keen to support with the overall responsibility for the delivery of operational services, inclusive but not exhaustive of: Restaurant and coffee bars, Hospitality; client and conference services, logistics, and overall culinary experience. Leading with the project coordination across all London and Birmingham operational activities. 

• Leading on Retail and Hospitality annual benchmarking reports, to identify pricing and trends
• Managing the coordination of all ongoing projects for London and Birmingham, and working closely with the Head of Operations to support where necessary, this involve good skills of project management and organisation
• Responsible for managing all communication within the Operation teams, and ensuring all members are included as necessary.
• Collaborating effectively with other onsite solutions vendor teams (across Hospitality and Facilities), and managing any cross-team projects.
• Being innovative with new ideas, and suggestions for the service and our operation, and researching what could be suitable.
• Develop coordinated annual marketing plan with outlets and ensure signage is displayed correctly.
• Collate and populate all presentation and proposal decks for the client, for any of our ongoing WSH projects across the estate.
• Liaising with the clients when necessary, regarding the status of any ongoing projects
• Attendance at weekly meetings in order to update the wider network with progress of our ongoing projects and request any support/approvals as required.
• Assist with implementing bespoke service initiatives tailored to client expectations, culture and business goals
• Maintain all of our SOPs and records, and ensure they are up-to-date
• Collate all Operational feedback and data to assist with making business decisions
• Assist in working as One Team, projecting a willing and helpful attitude to colleagues and clients.
• Ensure all training courses are completed at all times, avoiding overdue deadlines and take responsibility for contributing towards your own development with the guidance of your line manager and/or relevant mentor.
• To show commitment to the WSH values: Passionate, Collaborative and Proud in all aspects of your role.

This is a brand new role for us, so the individual will have scope to shape and develop within the nature of the role. Please note, this role is based 5 days per week onsite.

Qualifications

Essential:

• Organised, and good time management skills and able to prioritise the workload effectively and efficiently.
• Microsoft office applications including: Sharepoint, Forms, PowerPoint, OneDrive, Outlook etc.
• Excellent written and verbal communication skills, and comfortable communicating with a range of stakeholders
• Proven experience working within a team
• Able to work using own initiative, and act proactively and promptly to last minute requests
• Enjoy working as a team, and keen to learn and progress.
• Any health and safety or project management accreditations would be desirable
• Previous experience within a contract catering environment, would be desirable

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• Food allowance to use whilst on shift, to ensure you are well nourished during the working day
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member   to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.