Product Manager, Microsoft 365

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

As a Microsoft Product Manager, you will be responsible for defining, owning, and communicating the product strategy and roadmaps across primarily our Microsoft 365 products and services. You will lead and govern the research, design, development, and implementation of new technologies when they are released by Microsoft as well as managing the strategy and lifecycle of our existing Microsoft 365 capabilities and how they integrate with other third-party end user applications and services.

This role requires strong communication and stakeholder management skills combined with technical experience and expertise to ensure that product strategies support the realization of organizational goals and remain aligned across IT functions.

RESPONSIBILITIES

• Provide thought leadership and technical direction on emerging Microsoft technologies and best practices, specifically where they can benefit Burberry
• Defining and maintaining 3–5-year roadmaps for all Microsoft 365 products which support overarching organisational goals.
• Support and evolve product governance and assurance
• Lead on SharePoint Online architecture, governance, and content lifecycle management strategy and support data classification, retention, and compliance initiatives across Microsoft 365 in partnership with our SOC Team.
• Manage Microsoft licensing models (E3, E5, etc.), ensuring optimal allocation and cost efficiency and partner with procurement to forecast licensing needs and track usage.
• Design user adoption strategies with trusted partner vendors, including training, communications, and feedback loops and champion digital workplace transformation by promoting best practices and new capabilities to Burberry colleagues. Use telemetry to monitor adoption and adjust strategies accordingly.
• Evaluate and integrate third-party tools that complement the Microsoft ecosystem.
• Convert business needs into technical requirements to streamline and simplify workflow using available M365 tools,aiming to improve colleagues' productivity.
• Partner with Burberry Engineering and AI Governance teams to understand how Microsoft AI (Copilot) could be effectively embedded into workflow and align with our overarching AI strategy.
• Ensure adherence to industry standards such as TOGAF, ITIL, and cloud security frameworks.
• Manage relationships with third-party providers, ensuring vendor services align with business needs and compliance
  standards
• Communicate with senior stakeholders and enterprise architects across the organisation to gain support for initiatives with high levels of risk, impact, and complexity.
• Proactively seek opportunities for digital transformation and improved digital experience, finding and using best practices and emerging technologies.
• Embrace agile ways of working with a view to automating services wherever possible.
• Proactively identify, mitigate, and/or resolve complex and high-risk issues through technical expertise and influencing colleagues across the organization.
• Support disaster recovery planning and ensure that high availability architecture is in place for critical applications M365 applications and services

PERSONAL PROFILE

• A minimum of 5 years' experience working within product management.
• Expert knowledge and proven experience of Microsoft 365 technologies and their application
• Strong understanding of Microsoft licensing models and cost management
• Experience with data governance, compliance, and lifecycle management.
• Experience deploying or supporting Microsoft Copilot or similar AI productivity tools.
• Experience of Exchange Online and hybrid deployments
• High level grasp of conditional access, MFA and identity governance
• Evidence of planning and management of multiple projects in an organisation.
• Demonstrated experience of leading and developing teams with a culture of continuous improvement.
• Credibility in operating at a senior level within a complex innovative business.
• Proficient leadership and management skills, including change management.
• A competitive and resilient approach to your work, continuously challenging yourself and your team to exceed targets and improve operational efficacy.
• High level oral and written communication skills.
• Strong skills in building stakeholder relationships.
• Creative problem-solving skills and a solutions-focused approach.
• Determination and persistence
• Microsoft Suite of Applications: Microsoft 365, Microsoft Teams, SharePoint, OneDrive, Purview, Exchange Hybrid/Online, Copilot, Viva, Entra ID, Viva Engage, Viva Comms
• Cloud services: Azure, AWS
• Storage: Azure Storage
• Backup: Cohesity
• Security; MFA (Ping), SailPoint

MEASURES OF SUCCESS

• Delivery of desired service performance, within agreed budget targets.
• Technical issues are resolved quickly and effectively.
• Positive Retail Management and IT feedback.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || London || IT || ICS || n/a ||