Head Waiter

Job Details

The Jugged Hare

The Jugged Hare is a traditional British pub and restaurant located near Barbican in the City of London, offering a classic dining experience, warm atmosphere, and a strong focus on exceptional service. Renowned for its game-led menus and seasonal British cuisine, the venue combines heritage character with a refined approach, creating a distinctive and memorable guest experience. As part of ETM Collection within ETM Group , The Jugged Hare sits within a portfolio recognised for operational excellence, people development, and some of London's most distinctive hospitality venues.

Role Overview:

At ETM Group, being a Head Waiter is a senior front-of-house role and a key part of delivering exceptional dining experiences within our premium hospitality environments. You're not just delivering service - you're leading the floor, driving standards, and ensuring every guest receives a seamless and memorable experience that reflects our EPIC values.

Across our ETM Collection venues - from rooftop restaurants to refined dining spaces - our Head Waiters play a crucial role in overseeing service, coordinating teams, and maintaining a consistently high level of performance. You act as a link between the management team and the floor, ensuring service runs smoothly, efficiently, and with attention to detail at all times.

Working closely with the Restaurant Manager and senior leadership team, you will take ownership of service periods, manage sections and team allocation, and support the development of junior team members. This is a hands-on leadership role where you will lead by example, elevate service standards, and contribute to the overall success of the venue.

If you are passionate about hospitality, confident in leading a team, and committed to delivering excellence in a premium environment, this is an opportunity to progress within one of London's leading hospitality groups.

Company Benefits:

* Competitive industry pay (based on salary & Tronc)
* Guaranteed 48 hours per week contract
* 50% discount for you and up to 5 friends at any of our venues
* 5.6 weeks paid annual leave
* Pension
* Quarterly Bonus Scheme
* Generous employee referral scheme
* Discounted shopping at many high street stores
* Cycle to work scheme
* Access to Wagestream for better money management
* Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program
* Group wide Learning and Development opportunities
* Complementary hot drinks in your venue
* Complementary meal on shift
* Your birthday lunch is on us

The Ideal Candidate Will Present:

* Proven Experience: You have strong experience as a Senior Waiter / Waitress or Head Waiter within a high-quality or premium dining environment.

* Leadership Skills: You are a confident and capable leader, able to coordinate teams and manage service effectively.

* Service Excellence: You deliver polished, attentive service and set the standard for the team.

* Product Knowledge: You have a strong understanding of food, wine, and beverage offerings.

* Guest-centred Approach: You are passionate about creating exceptional and memorable dining experiences.

* Organisation & Efficiency: You can manage the floor, allocate sections, and ensure smooth service flow during busy periods.

* Coaching & Development: You support and mentor junior team members, helping them develop their skills.

* Professionalism & Resilience: You remain calm, composed, and solution-focused during high-pressure service.

About Us:

ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London , - we deliver exceptional food, drink, entertainment, and guest experiences across the capital.

From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge.

ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.