Account Management Executive

WE ARE HIRING AN ACCOUNT MANAGEMENT EXECUTIVE                     

TLC Worldwide is the world's leading rewards platform, helping global brands connect with customers through experiences, instead of discounts. Founded in London in 1991, we've grown to 14 global hubs, using our COSMOS™ Insights to match the perfect experiences to each consumer.

We celebrate wins together, value innovation, accountability, and focus on creating stakeholder value with honest communication and attention to detail. We share the same growth mindsets and ambition to make sure our tech and data keep getting better and providing our clients with deeper, AI-powered insights and analytics from our tech and data.

We believe in the power of in-person collaboration that creates our TLC magic, but we do offer the flexibility you need to maintain work-life balance.

If you thrive in an energetic environment where everyone's ideas count, TLC Worldwide is where you belong!

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

Job Summary

As an Account Executive, you'll provide essential support to our Account Managers while helping deliver outstanding campaigns that exceed client expectations. This role balances structured project management with relationship building in a fast-paced, collaborative atmosphere.

What You'll Be Doing

🎯 Project Management

• Oversee campaign development from initial brief through to successful completion
• Provide timely updates to the sales team at key project milestones
• Develop and maintain comprehensive timing schedules for all stakeholders
• Ensure quality deliverables across all departments while maintaining deadlines
• Identify valuable insights from campaigns to implement in future projects

🤝 Client Relationship Management

• Establish and nurture strong professional relationships with clients
• Anticipate potential challenges and implement effective solutions
• Adapt communication approaches to align with client preferences
• Represent TLC professionally at client meetings and presentations
• Serve as a dedicated ambassador for TLC's service excellence

💼 Commercial Operations

• Apply thorough understanding of TLC's business terms in decision-making
• Identify and mitigate potential campaign risks with proactive strategies
• Recognize opportunities for campaign enhancement and account growth
• Support accounts receivable processes for assigned clients
• Ensure promotional activities adhere to relevant regulations

Professional Experience / What We're Looking For

• Demonstrated ability to deliver consistent, high-quality client service
• Experience in project management with emphasis on campaign delivery
• Proven track record in developing effective client relationships
• Commercial awareness that maximizes campaign value
• Industry knowledge including competitive landscape
• Motivated approach with positive professional energy
• Natural aptitude for building productive relationships
• Proactive mindset with solution-oriented thinking
• Willingness to contribute fresh ideas and perspectives
• Professional diplomacy and communication skills

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!