Training and Development Manager

Job Details

Role: People & Development Training Manager

Location: Bloomsbury, London (Hybrid - 4 days on-site)

Salary: £45,000 + Benefits

About Us:

Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London. In Summer 2026, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio.

We believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, we would love to hear from you.

About The Role:

We’re looking for an enthusiastic and engaging individual to join our People and Development team at our training academy near Russell Square, central London. As a key member of our team, you’ll play a vital role in Developing, Nurturing and Achieving great career growth for our teams and that every team member has memorable stay whilst working with us.

• Are you an outstanding communicator with the ability to engage and inspire future Hoteliers?
• Do you have a passion for creating powerful content that harnesses growth?
• Are you ready to rewrite the traditional hospitality mentality, challenge the status quo and put people at the heart of your work?

If so, we’d love to hear from you!

What you’ll Be Doing:

Reporting to the Learning and Development Manager, you’ll join our Training & Development team in creating learning experiences that genuinely move people forward. You’ll design blended programmes that reflect ILH’s goals, refresh and evolve our content, and bring workshops to life for everyone from new starters to senior leaders.

You’ll collaborate closely with colleagues across our hotels, building strong relationships and shaping development that feels relevant, meaningful and practical. You’ll champion a positive learning culture, keep a close eye on engagement, and proactively partner with our teams to pull feedback to continually improve our learning and development offering.

From managing training calendars to ensuring our spaces feel welcoming and polished, you’ll help create an environment where people feel inspired to learn. And through onboarding and P&D events, you’ll make sure every team member begins their ILH journey with a warm and memorable welcome.

Who You Are:

• To be successful for this role, you will have relevant experience in an L&D role at mid-manager level with strong design and facilitation capability
• Ideally possess CIPD Level 5 in Learning and Development and have operated within a multisite Hospitality or Retail business
• Have experience designing digital learning, supporting coaching and mentoring frameworks and delivering work-based learning
• Be confident in delivering to diverse groups, including complex facilitation
• Have strong communication skills and proficiency in MS Office/SharePoint/Teams e
• Be passionate about people development, curious to grow self and others possess a creative flair and have a collaborative mindset

What’s In It For You:

• 20 days holiday + bank holidays
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket Loan
• Workplace Pension
• Team member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Complimentary lunchtime meals - Enjoy tasty and varied meals every day in our Royal National canteen
• Discounted drinks at Blooms Café
• Employee‑funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme

We are Positive, we Care, we Collaborate, we enable Growth and we take Pride in our legacy.
If these values resonate with you, we would love to hear from you!