Regulatory Services Quality Assurance Lead

Regulatory Services Quality Assurance Lead needed in North London £29 per hr ref OR119719

Full time hours on a temporary basis

• Key Responsibilities
  • Lead the management and delivery of Freedom of Information (FOI), Subject Access Requests (SARs) and other data subject rights requests in accordance with legislation and corporate procedures.
  • Manage and coordinate responses to Stage 1 complaints within Regulatory Services, ensuring high-quality and timely resolutions.
  • Monitor compliance with statutory deadlines and service standards, ensuring all requests and complaints are processed within required timescales.
  • Act as the primary point of contact for information governance, complaints and quality assurance matters within the service.
  • Maintain accurate records, case management systems and performance data relating to FOIs, SARs and complaints.
  • Produce regular management information, performance reports, KPIs and trend analysis for senior management.
  • Identify recurring themes, risks and service improvement opportunities arising from complaints, requests and customer feedback.
  • Support internal and external audits, inspections and compliance reviews.
  • Develop and maintain procedures, guidance notes and quality assurance frameworks.
  • Work closely with Environmental Health, Licensing and Trading Standards teams to ensure consistent and compliant service delivery.
  • Provide advice and guidance to managers and staff on information governance, complaint handling and regulatory compliance requirements.
  • Support continuous improvement initiatives and implement best practices across Regulatory Services.

If you are interested in the role, please email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared