Retail Data Strategy Analyst - London

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 3,800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 4.5 million accounts (and four account types!) with more than 400,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech .

We're looking for a commercially minded Retail Data Strategy Analyst with substantial experience in banking, fintech or financial services. You'll need deep expertise in SQL, a sharp analytical mindset, and a proven ability to translate customer and commercial data into actionable insights. This role sits at the intersection of product, finance and marketing, and data, so we're after someone confident navigating cross functional teams and driving decisions with data. Experience working tools like Looker, dbt and Python is a bonus, but storytelling with data is essential. We want someone who's curious, business savvy, and not afraid to challenge assumptions to uncover growth opportunities.

Requirements

Responsibilities

• Work closely with the Banking, Marketing, Finance and Data teams to understand customer behaviour, product and feature trends
• Perform exploratory data analyses to identify arising challenges and new opportunities including proposing potential solutions
• Build and maintain retail customer and commercial related feature tables in our warehouse using dbt
• Perform descriptive analysis using Looker visualisations and dashboards

Skills

• Extensive experience with SQL
• Deep experience with handling data in Python
• Experience with (or willingness to learn!) dimensional modelling and dbt
• Familiarity with a BI tool such as Power BI or Looker
• Great communication skills
• A creative thinker with a keen attention to detail

Interview process

Interviewing is a two way process and we want you to have the time and opportunity to get

to know us, as much as we are getting to know you! Our interviews are conversational and

we want to get the best from you, so come with questions and be curious. In general you can

expect the below:

• Stage 1 - Chat with one of the Talent team
• Stage 2 - Take home challenge
• Stage 3 - 60 mins technical interview with two team members
• Stage 3 - 45 min final with an executive and a member of the People team

Benefits

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.