Salesforce Administrator

Hybrid Working Pattern - 2 days per week from Tower Bridge office

Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals.

About the role

As a Salesforce Administrator at Zoopla, you will be instrumental in supporting our Salesforce platform and ensuring it meets the evolving needs of our commercial and customer engagement teams. Part of the Sales Enablement team, you will be responsible for the day-to-day administration, assisting users, and supporting the platform's evolution and user satisfaction.

Responsibilities

• Platform Administration - Manage user access and permissions, maintain data quality, and assist with data migration efforts as needed.
• Support & Training - Act as the first point of contact for our users, providing ongoing support, training, and documentation to improve user adoption and address any issues.
• Optimization & Enhancement - Identify and implement low-code process improvements, while leading quality assurance activities to ensure defect-free delivery and maintain high standards of system reliability.
• Reporting & Analytics - Create and maintain reports and dashboards to monitor system and usage activity.
• Collaboration - Work in a cross-functional team to help gather requirements, receive feedback and recognise possible enhancements.

What we’re looking for

• Team Player - Collaborative mindset, capable of working effectively in cross-functional teams and building relationships across the organization.
• Salesforce Certified - Valid Salesforce Administrator certification is essential, paired with hands on experience in Salesforce administration, with a solid understanding of its features, functionalities, and best practices.
• Technical Skills - Proficient in creating reports, dashboards, and automating processes through flows.
• Communication - Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Problem-Solver - Ability to identify issues and develop effective solutions, with strong analytical skills to assess data and user needs.

Desirable skills

• Experience working with Salesforce Sales Cloud
• Experience working with Salesforce CPQ
• Experience working with Salesforce data loader
• Experience working with Conga Document Generator & Conga E-Signature