Commercial Transformation Manager

About Us

Addison Lee – Giving London Life a Lift

Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.

Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.

As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.

About the Role


The Commercial Transformation Manager will lead and coordinate complex, cross-functional programmes with an emphasis on high impact business transformation initiatives. This role is ideal for a visionary but hands-on change agent with a proven track record in sales strategy, CRM evolution, technology-centred disruption and transformation, and delivering measurable top and bottom-line impact, aligned with the company’s growth ambitions and customer-centric ethos.

Location

Paddington

Reporting Lines

This role reports to Head of Projects & Acquisitions

Requirements

Main Accountabilities

• Lead the planning, execution, and governance of high-impact transformation programmes across Sales, Marketing, Finance, and Operations, with a focus on AI enablement and digital evolution.
• Sales Enablement & CRM Evolution: Lead initiatives to modernise CRM platforms and sales processes, ensuring alignment with GTM strategy and customer engagement goals.
• AI-Driven Service Innovation: Harness AI and data analytics to enhance service delivery, operational efficiency, and customer satisfaction.
• Programme Design & Delivery: Define programme scope, success metrics, and delivery frameworks. Ensure timely execution of milestones across multiple workstreams.
• Performance Frameworks: Design and implement OKRs/KPIs to track progress and outcomes of transformation initiatives.
• Change Management: Lead change initiatives including process re-engineering, training, and communications to embed transformation across the organisation.
• Governance & Reporting: Maintain dashboards and reporting systems to monitor programme health, risks, dependencies, and impact.
• Innovation & Continuous Improvement: Champion a culture of innovation and agility, continuously seeking opportunities to improve commercial performance.
• Define programme and project scope, objectives, and success metrics in collaboration with executive sponsors.
• Manage interdependencies between projects, ensuring alignment with strategic priorities and resource availability.
• Drive stakeholder engagement and communication across all levels of the business, including C-suite.

• About you
• Proven experience in leading complex and nuanced commercial or transformation programmes in a fast-paced, customer-centric environment.
• Strong commercial acumen and strategic thinking, with the ability to translate vision into actionable plans.
• Exceptional stakeholder management and communication skills, with experience influencing at senior levels.
• Strong background in sales strategy, GTM enablement, CRM platforms (Salesforce, HubSpot), and AI/ML applications.
• High emotional intelligence with a collaborative leadership style and ability to influence at all levels.
• Expertise in programme and project management methodologies (Agile, Prince2, SAFe).
• Skilled in strategic communications, stakeholder engagement, and executive briefing design.
• Comfortable navigating ambiguity and driving clarity across complex initiatives.
• Strong analytical skills with experience in data modelling, forecasting, and performance tracking.
• Experience in managing cross-functional teams and delivering measurable business outcomes.
• Familiarity with Office 365, SharePoint, Teams, and project management tools.

Benefits

Benefits

As well as a salary of up to £70,000 (Dependant on experience), you'll also receive: Up to 15% Bonus, Life Insurance (Death in Service), 2 days paid volunteering leave a year, Private Medical Insurance & Travel Insurance (after 1 year), Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loans, Discounted Cabs and Courier services (within London).

Equality and Diversity Information

Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community.

Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.