Commercial Programme Manager

About Us

Addison Lee – Giving London Life a Lift

Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.

Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.

As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.

About the Role


The Commercial Programme Manager will lead and coordinate complex, cross-functional programmes that drive strategic commercial outcomes. This role is ideal for a commercially minded leader with a strong background in programme delivery, stakeholder engagement, and business transformation. You will oversee multiple interrelated projects, ensuring alignment with Addison Lee’s commercial strategy and long-term goals.

Location

Paddington

Reporting Lines

This role reports to Head of Projects & Acquisitions

Requirements

Main Accountabilities

• Lead the planning, execution, and governance of high-impact commercial programmes across Sales, Marketing, Finance, and Operations.
• Define programme and project scope, objectives, and success metrics in collaboration with executive sponsors.
• Manage interdependencies between projects, ensuring alignment with strategic priorities and resource availability.
• Drive stakeholder engagement and communication across all levels of the business, including C-suite.
• Identify and mitigate risks, manage escalations, and ensure timely delivery of programme milestones.
• Champion continuous improvement and standardisation of programme and project management practices across the commercial function.
• Ability to report on the status of all Programmes and underlying Projects, including timelines, risks and dependencies to senior stakeholders (internal & external) including C-suite
• Take full ownership of the delivery of qualified and approved business transformation projects that drive cost and operational efficiencies against the company’s strategic plan
• Actively define and drive change management initiatives including process definition and re-engineering to support deliverables, and training out any changes
• Contribute to the creation and adoption of standard delivery methods and project management methods within the firm, always with the focus on preserving agility of teams and empowering them to realise change quickly
• Ensure project requirements, plans, designs, deliverables, test cases, milestones and dependencies are documented, defined, communicated as appropriate and fulfilled or met
• Manage and maintain the Commercial Sales governance process for the qualification and allocation of workloads to relevant business functions
• Contribute to the maintenance of a dashboard of all active and potential Projects ensuring alignment across all business functions

About you

• Proven experience in leading complex and nuanced commercial or transformation programmes in a fast-paced, customer-centric environment.
• Strong commercial acumen and strategic thinking, with the ability to translate vision into actionable plans.
• Exceptional stakeholder management and communication skills, with experience influencing at senior levels.
• Proficiency in programme, project and portfolio management methodologies (e.g., MSP, Prince2, Agile at Scale, SAFe).
• Comfortable navigating ambiguity and driving clarity across complex initiatives.
• A collaborative, proactive mindset with a passion for delivering measurable business value.
• A self-motivated problem-solver able to evidence the ability to problem solve, analyse and re-engineer process, evidence of managing change into business
• Customer champion committed to putting the customer at the centre of their work
• Experience in working with and/or deploying key commercial platforms such as CRM and ERP
• Experience in the Office 365 suite of products (Word, Excel, Powerpoint), SharePoint, Teams & Project Management productivity tools.

Benefits

Benefits

As well as a salary of up to £70,000 (Dependant on experience), you'll also receive: Up to 15% Bonus, Life Insurance (Death in Service), 2 days paid volunteering leave a year, Private Medical Insurance & Travel Insurance (after 1 year), Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loans, Discounted Cabs and Courier services (within London).

Equality and Diversity Information

Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community.

Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.