Verification Specialist

Department: Operations

Employment Type: Permanent

Location: Morden, UK

With over 30 years’ experience, CHAS is the trusted health and safety certification specialist for construction and the public sector. Founded by Merton Council, we help contractors pre-qualify for projects and give clients easy access to over 30,000 compliant contractors.

We set the standard for excellence. Our audits align with major legislation and recognised standards, making compliance simple.

As a CHAS Verification Specialist, you will play a vital role in helping maintain the quality and integrity of our contractor verification process. Working as part of the Service Delivery team, you will review and assess information against established standards, ensuring accurate, timely, and high-quality outcomes for our customers. Through your attention to detail and commitment to excellent service, you will contribute to our mission of helping bring workers home safely from high-hazard jobs.

What that means day to day

• Review, assess, and accurately process contractor information against a range of internal and externally regulated standards.
• Complete verification and assessment activities in line with quality, productivity, and service level targets.
• Provide support and guidance to contractors and colleagues by developing a strong understanding of CHAS standards and requirements.
• Deliver excellent customer service, responding to queries and supporting a positive customer experience throughout the verification journey.
• Utilise various systems and software platforms to manage data, maintain records, and support wider Service Delivery team activities.

What you’ll need to be successful

• You'll be highly organised and able to manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy. Strong attention to detail is essential, as you'll be responsible for reviewing information against specific standards and ensuring data is entered correctly.
• You will be comfortable working independently, taking ownership of your workload, and remaining focused while meeting quality and productivity targets.
• Strong communication skills are important, as you'll regularly interact with contractors and colleagues, providing support, guidance, and excellent customer service.
• You'll have confidence using technology and be comfortable working across a range of systems, including spreadsheets, databases, and Microsoft Office applications.
• You'll enjoy working within a team environment and be willing to support colleagues and other departments to achieve shared business objectives.

What you'll get in return

We have a hybrid workplace policy, where you will work from the office 3 days per week.

We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:

Personal Health & Wellbeing / Benefits

> Enhanced Parental Leave

> Generous annual leave, with the option to buy additional days

> Healthcare Plan

> Annual Giving Day – an extra day to give back to yourself or your community

> Cycle-to-work Scheme

> Electric Vehicle Scheme

Future Planning

> Pension scheme with employer contributions

> Life Assurance – 3X base salary

> Rewards Program – access to discounts and cashback

> LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work.

We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply

• A response to your application within 15 working days
• An interview process consisting of:
  • An initial discovery call with the recruiter
  • A first stage interview via Microsoft Teams
  • Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.