Senior Project Manager - CRM

Are you passionate about project management, and do you thrive in navigating client relationships? Would you like the opportunity to leave a lasting impact on a major client?

Do you want to join the world-leading center of excellence for Marketing Automation, Personalization, loyalty, and CRM at scale? Then join VML MAP as a Senior Project Manager!

What will your day look like?

As our new Senior Project Manager, you will be the driving force behind key projects for one of our large international clients. You will be at the heart of the entire project lifecycle, employing strategic thinking, robust management skills, and a hands-on approach to ensure delivery is timely, within budget, and of superior quality. A strong passion for fostering exceptional consumer experiences is essential. Your expertise in navigating large and at times complex organizations, along with your ability to manage high-level stakeholder relationships, will be crucial to your success.

More specifically, your tasks include:

• Managing the client relationship and expectations excellently
• Developing project scopes, plans, and budgets, while focusing on growth
• Producing high-quality presentations for internal and client meetings
• Managing projects, which includes securing progress across different departments and ensuring alignment with overall strategic objectives
• Being responsible for project deliverables being on time and within budget while proactively ensuring that obstacles are mitigated, and project risks are minimized
• Being a daily sparring partner to your colleagues.

Who are you going to work with?

You will be the linchpin in a network of closely coordinated Project Managers, Designers, User Experience Architects, and Developers. You will get competent teammates who go the extra mile to help one another. We are a flat organization that loves growing the talents of our people, and many of our people have been at the agency for a decade or longer.

What do you bring to the table?

You are a proactive and energetic self-starter, with a strong personality and a positive mindset.

As you will be managing several projects simultaneously, you are an organized person who can keep perspective while showing great attention to detail. You have a proven track-record in navigating large, international political organizations, and you thrive in the ambiguity that this can entail. We imagine that you bring experience from a client-facing role, understanding that each client interaction can foster deeper and more robust collaborations. You can proactively identify the client's needs, advise on process improvements and unlock new potential avenues for collaboration.

If you are looking to join the more tech-savvy part of marketing, where data, automation, and personalization is what interest, drive and motivates you, then this could most definitely be the role for you!

In addition, you have:

• 5+ years of experience being a digital marketing/CRM focused focused project manager or similar
• Experience with strategic management and implementation of IT/creative, web and/or marketing automation within large, complex organizations.
• The ability to identify, and subsequently translate business needs into a concrete project with clear objectives, deliverables, success metrics and KPIs.
• The competence, confidence, and self-discipline to manage deadlines, estimates, and budgets excellently
• Exceptional skills in stakeholder management and client relationship building
• Written/spoken communication in English and Spanish is required
• Experience working with CRM and/or in an agency is a plus

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

#LI-EMEA

WPP (VML MAP) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

For more information, please visit our website, and follow VML MAP on our social channels via Instagram, LinkedIn and X.

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