Platform Engineer (Azure, Linux, DataDog Experience)
Key Responsibilities
- Act as the first point of contact for platform-related incidents, requests, and escalations.
- Monitor system performance, uptime, and availability using DataDog.
- Troubleshoot application, API, and infrastructure issues across multiple environments (mainly on Azure).
- Collaborate with development, DevOps, and product teams to resolve complex technical issues.
- Manage incident response and provide root cause analysis (RCA) for platform outages.
- Automate repetitive support tasks using scripting (Python, Bash, PowerShell).
- Maintain documentation of processes, troubleshooting steps, and known issues.
- Ensure adherence to SLAs and help improve operational support efficiency.
- Participate in on-call rotations to provide 24/7 platform coverage.
- Continuously optimize monitoring, alerting, and platform reliability processes.
- Demonstrate a "can do" attitude, with flexibility to work occasional overtime when incidents extend beyond normal working hours.
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