Head of Operations - Food

Job Details

Are you a dynamic and experienced catering professional with a passion for delivering exceptional food services, particularly within a healthcare setting? We are seeking a Head of Food Operations to lead, innovate, and drive excellence across our food services. This is a pivotal leadership role responsible for operational performance, financial success, and customer satisfaction in a challenging and rewarding environment.

• Team Leadership: Develop, inspire, and manage a motivated, skilled team to deliver exceptional food services, ensuring all team members are trained to meet business needs and achieve key performance targets.
• Operational Management: Oversee all aspects of food service operations, ensuring compliance with contractual specifications, client expectations, and company standards.
• Client Relations: Maintain strong communication with clients through regular meetings and updates, ensuring alignment and addressing any changes or challenges proactively.
• Action Planning: Create and implement action plans based on client satisfaction surveys to continually enhance service delivery.
• Revenue Growth: Maximise sales opportunities through effective up-selling, promotional activities, and innovative menu development.
• Compliance and Safety: Ensure adherence to all health, safety, and environmental (HSE) procedures, maintaining a safe environment for staff and customers.
• Cost Control: Manage budgets effectively, monitor gross profit (GP), reduce food wastage, and ensure purchasing compliance.
• Training and Development: Coach and develop team members to their full potential, ensuring continuous professional growth and maintaining high engagement levels.

• Industry recognised qualifications are desirable but not essential
• Food Hygiene certification desirable but not essential
• Experience in retail or catering management.
• Proven experience in leading and managing teams.
• Strong financial acumen and proficiency with IT systems.
• Excellent communication, organisational, and problem-solving skills.
• Ability to work effectively under pressure and adapt to a changing environment.
• Industry awareness and a professional, assertive demeanour.