Engagement Lead

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Job reference 334983
Engagement Lead
Competitive salary plus car allowance (cash equivalent) and full family healthcare, 25 days a nnual leave plus bank holidays (pro rata)
Contract: Fixed-term 6 months.

Location: 185 Farringdon Road, London, EC1A 1AA - hybrid working (3 days in the office)

About the role

At Royal Mail, we’re committed to becoming the go-to place to work - where every colleague is heard, supported to perform, able to grow, and feels a genuine sense of belonging.

We’re looking for an Employee Engagement Lead to play a pivotal leadership role in shaping and delivering a progressive, insight-led Employee Engagement strategy. This is a senior role for an experienced programme manager with deep expertise in colleague listening, recognition, and engagement, and the ability to deliver meaningful, measurable change across a large and complex organisation.

What you’ll be doing

• Lead the development and delivery of a forward-looking Employee Engagement strategy, with a strong focus on integrated colleague listening and performance-driven recognition.
• Work with senior leaders to embed engagement, listening, and recognition into business planning and decision-making.
• Design and deliver initiatives that promote psychological safety, encourage colleagues to speak up, and recognise contribution and performance.
• Lead the delivery of engagement activity including surveys, listening mechanisms, strategic action planning, and progress measurement.
• Use engagement, recognition, and listening data to identify trends, assess impact, and drive continuous improvement through targeted interventions.
• Build strong relationships with internal and external stakeholders
• Represent Royal Mail in external forums and partnerships, enhancing the organisation’s reputation as an inclusive employer.

What we’re looking for

• Working knowledge of Peakon (essential)
• Extensive experience delivering colleague listening and recognition strategies in large, complex organisations.
• A track record of achieving measurable improvements in employee engagement and cultural transformation.
• Strong presentation and facilitation skills
• Excellent communication and organisational skills, with the ability to prioritise and manage multiple initiatives in a fast-paced environment.

• Strategic thinking and strong problem-solving skills.
• Confidence influencing and partnering with senior stakeholders.
• Strong analytical skills, with the ability to turn data into insight and action.
• Resilience, adaptability, and a commitment to continuous improvement.

Why join Royal Mail?

This is an opportunity to shape how colleagues experience work across one of the UK’s most recognisable organisations. You’ll help create an environment where people feel listened to, recognised, and able to do their best work - every day.

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees

Next Steps

The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.

Trust is the foun dation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here:

Closing Date: Sunday 8th February 2026. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-Hybrid #LI-POST #LIMRT

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