Customer Relationship Manager

As the Customer Relationship Manager , your main role will be to create long-term, trusting relationships with my clients existing customers over the phone. The Customer Relationship Manager role is to oversee a portfolio of assigned SME customers, develop additional business from existing clients and actively seek new cross sale opportunities whilst maintaining and developing the company’s commercial relationship.

Package for the role and business

* £40,000 - £45,000 base salary (dependant on experience)

* Commission

* Pension, healthcare etc

* Based in Leeds (fully office based)

* Massive opportunities for career growth

Customer Relationship Manager Key duties and responsibilities:

* To reach out to my clients existing clients and build strong, working relationships

* To process customer requests from the outcome of the calls in a timely manner and liaise with internal customers to ensure that these requests are completed and followed up.

* To create Upselling opportunities of further units, products and services for the customer

* To follow a structured call script to ensure the customer receives a great experience.

* To work as part of a team within Inside Sales and other internal departments.

* To achieve personal and business targets as set by the Inside Sales Manager

Customer Relationship Manager Experience required:

* You must have at least 3 years’ experience in a similar role

* Must have excellent communication skills including active listening, verbal and written.

* Must be outgoing, energetic, self-motivated and passionate

* Must have an excellent telephone manner

* Computer literate with experience of CRM, EXCEL, Word and PowerPoint

* Ability to liaise with clients from numerous different sectors

* Exceptional organisation and time management skills

For more information on this opportunity please apply with your up to date CV as soon as possible.

Ian Baldry – Principle Consultant at VPss Recruitment