Head Host - ETM Collection

Role Overview:

At ETM Group, being a Host is a key front-of-house role and the first point of contact for our guests. You’re not just welcoming guests — you’re setting the tone for the entire experience, creating a warm first impression, and ensuring every arrival feels seamless, professional, and reflective of our EPIC values.

Across our ETM Collection venues — from rooftop restaurants to refined dining spaces — our Head Hosts play a vital role in managing reservations, coordinating guest flow, and maintaining a smooth and organised front desk operation. You are responsible for greeting guests, managing bookings, and working closely with the floor team to ensure efficient seating and service.

Working alongside the management team, you will ensure the reception area is run with precision, professionalism, and attention to detail. This is a hands-on role where organisation, communication, and a natural flair for hospitality are key to success.

If you are personable, well-presented, and passionate about delivering exceptional guest experiences, this is an opportunity to grow within one of London’s leading hospitality groups.

Company Benefits:

• Competitive industry pay (based on salary & Tronc)
• 50% discount for you and up to 5 friends at any of our venues
• Paid annual leave
• Pension
• Quarterly Incentive Scheme
• Generous employee referral scheme
• Discounted shopping at many high street stores
• Cycle to work scheme
• Access to Stream for better money management
• Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program
• Group wide Learning and Development opportunities
• Complementary hot drinks in your venue
• Complementary meal on shift
• Your birthday lunch is on us

The Ideal Candidate Will Present:

• Experience: Previous experience in a head host, reception supervisor, or front-of-house role is essential.
• Guest Focus: You are welcoming, friendly, and confident interacting with guests.
• Organisation & Attention to Detail: You are highly organised and able to manage bookings and guest flow efficiently.
• Communication Skills: You communicate clearly and professionally with both guests and team members.
• Presentation: You maintain a polished and professional appearance at all times.
• Calm Under Pressure: You remain composed and solution-focused during busy service periods.
• Positive Attitude: You bring energy, warmth, and professionalism to every shift.
• Team Player: You work collaboratively with the wider front-of-house team to ensure smooth service.

About Us:

ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London , — we deliver exceptional food, drink, entertainment, and guest experiences across the capital.

From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge.

ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.